Job Description

Ali & Sons is a leading automotive organization renowned for delivering excellence, precision, and customer satisfaction across its operations. We are currently seeking a proactive and technically strong Team Leader - Workshop Operations to support workshop efficiency, mentor technicians, and ensure repairs are completed to the highest quality and manufacturer standards.

The Team Leader plays a vital role in coordinating daily workshop activities, supporting technicians, and acting as a technical and operational link between Technicians, Service Advisors, and Workshop Management. This role ensures smooth workflow, productivity, quality control, and compliance with safety and manufacturer procedures.

Key Responsibilities

Assist in the effective allocation of work orders to individual Technicians. Ensure Technicians accurately clock on and off for individual work operations. Monitor repair progress to ensure jobs are started and completed within agreed timelines. Liaise with Service Advisors to ensure all necessary job-related information is clearly communicated. Ensure Technicians remain productive and efficient during working hours. Review work orders for clarity and completeness, seeking clarification when required. Ensure alignment between work orders and customer, warranty, retail, and internal requirements. Remain consistently available to support, guide, mentor, and advise Technicians. Take ownership of repeat repair cases and ensure their prompt and effective resolution. Assess customer concerns through inspections, road tests, or other diagnostic methods when required. Ensure Technicians strictly follow workshop manuals and manufacturer procedures. Ensure correct and safe use of tools and equipment at all times. Translate customer concerns into clear and actionable technical instructions for Technicians. Liaise with manufacturers for technical support and reporting obligations. Promote safety, environmental responsibility, and protection of customer property. Assist Technicians in accurately recording all work performed and defects identified during service or repair. Conduct quality checks where applicable and sign off the QC section on work orders, or clearly identify areas requiring further assessment. Report work quality, tooling, and resource-related issues to the Workshop Manager in a timely and objective manner. Minimize lost time through an organized and disciplined approach and accurately record and report such instances. Support Service Advisors during diagnostics or vehicle handover when required. Carry out any other duties reasonably assigned by senior management to support business objectives.
Qualifications & Experience

Qualified and experienced Automotive Technician with minimum 4 years of experience. Strong technical knowledge and hands-on workshop experience. Positive work attitude with the ability to work largely without supervision. Strong ability to prioritize tasks without compromising quality. Fair-minded, professional, and objective in decision-making. Good verbal and written communication skills. Valid driving license.
Why Join Us?

Join a reputable and well-established automotive group. Work in a structured, safety-focused, and performance-driven environment. Opportunity to take on a leadership-support role while utilizing your technical expertise. Continuous learning and career growth opportunities. Competitive remuneration and benefits aligned with experience.
Job Type: Full-time