Job Description

Workshop Supervisor | AL Futtaim Automotive | Ras Al Khaimah

Overview of the role:

• Workshop Capacity Planning and Loading.
• Optimising Productivity, efficiency and workshop output and review for continuous improvement
• Controlling productive time and allocation
• Administer Technicians' time booking and update in the Incentive System.
• Control and Plan Carry over jobs as well as work in progress
• Ensure Safety and Security of the associates on the floor.
• Dealership Standards
• To implement the Dealer standards on the workshop floor.
• Ensure Fixt it Right First Time (FRFT) and conduct Quality Inspection
• Effective Utilization and Maintenance of Tools and Equipment in the workshop.
• Ensures a Quality job at a competitive price and delivers the vehicles at promised time.
• Additional repair jobs are informed to Service Advisors which ensures rectification of all the necessary repairs in the vehicles.
• Motivates associates by providing encouragement and guidance and by nominating them for the required training courses relevant to their training needs.
• Quality Performance Development Review with technicians
• Conduct effective daily and weekly meetings with Technicians team for necessary updates.
• Induct New Technicians with standard service and repair process.
• Assist Technical Support Manager in providing Quality Inspection Check Sheets.
• Handles product concerns and follow the escalation process through Field Technical Dept. to achieve timely resolution and customer satisfaction
• Maintaining Service Bulletins and Workshop Manuals.