Job Description

Position:

Workshop Supervisor - Refrigeration Technician

Work Location: Dubai, United Arab Emirates

Experience:

8 - 10 Years of experience in refrigeration industry.

Qualification:

Diploma / Bachelors in Mechanical Engineering or any relevant certificate or diploma in refrigeration industry.

Must have a driving license

Job Purpose / Summary:

Leads and manages the technical service team, ensuring efficient after-sales support including installation, commissioning, and maintenance. Provides technical guidance to the sales team and coordinates with the principal for warranty activations and product updates. Oversees workshop operations, technician scheduling, and resource planning to maintain service quality and efficiency. Drives continuous improvement, staff development, and customer satisfaction through streamlined processes and technical excellence.

:

Lead the technical team

by allocating resources effectively, assigning tasks based on skills, and providing ongoing support.

Support the Sales team

with technical inputs to help close customer deals.

Oversee all after-sales services

including installation, commissioning, warranty activation, repairs, and maintenance.

Coordinate to register

sold refrigeration units, activate warranties, and ensure updates and bulletins are shared with technicians.

Provide product performance feedback, manage failure reports, and seek special warranty approvals when needed.

Organize regular training sessions

to enhance technicians' knowledge and reduce rework.

Manage technician scheduling

, including on-site assignments, overtime, and leave planning, ensuring workflow continuity.

Continuously improving workshop operations

by identifying bottlenecks, reducing waste, and maintaining standards in quality and time management.

Ensure availability and procurement of the right tools and equipment

for efficient job execution.

Develop service pricing strategies, monitor repair quality

, and ensure customer satisfaction with all delivered services.
Job Type: Full-time

Pay: AED8,000.00 - AED10,000.00 per month

Application Question(s):

Are you OK with the salary of AED 8,000 to AED 10,000?
Experience:

Refrigeration Technician: 8 years (Required) Leading Technical team/Technicians: 2 years (Required) After Sales Services - Installation, Commissioning, etc: 6 years (Required) training sessions to Technicians: 2 years (Required) technician scheduling, assignments: 2 years (Required) procurement of tools & equipment: 2 years (Required) * Warkshop Supervisor: 2 years (Required)