Job Description

Overview of the role:
The prImary focus of this role is to manage and lead a team of technical people in allocating workload and managing the day to day operations to drive workshop performance. It requires to coordinate with different departments and the distributor team to ensure Fix It Right process is followed and vehicles are delivered on time in excellent condition.
What you will do:
Maximize the sold hours from Aftersales operations to meet the revenue performance objectives through target setting

• Adhere to the Fix It Right program as per the distributor guidelines and create a culture that follows the process

• Identify and management of Fix It Right concerns, and set actions to close the gap on set Key Performance Indicators

• Plan, Review, Manage and Implement utilization, productivity and efficiency of technicians & wash bay as per Standard Operating Procedure

• Review and manage quality control and action deviation to ensure reoccurrence through training and coaching

• On-time delivery of vehicles as per promised delivery time

• On the Job coaching and identify training needs

• Conduct performance management review, Individual Development plan and disciplinary action where required

• Promote associate engagement and conduct impact planning session

• Manage recruitment as per capacity model

• Adherence to warranty process, rules and regulations as stipulated to the Principal.

• Ensure all technicians tools and equipment comply as per distributor tool list

• Review current and assets and recommend replacement and additional equipment and maintenance, calibration

• Manage consumables and wash bay product management

• Manage, monitor and promote small group activity and kaizen effort in line with ASM support

• Support the implementation of special projects to enhance customer experience, such as transformation and Electronic Vehicle Health Check

• Compliance and reporting to HSE

• Manage environmental compliance and ensure proper scrap and waste management

• Implementation and adherence to all Standard Operating Procedures, memorandums and commination as issued by Head Office or Principal