Workshop Service Advisor Automobile Industry
Dubai, United Arab Emirates
Job Description
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We are looking for a Service Advisor who has experience in UAE in the automobile industry with excellent communication skills and professional experience in dealing with customers. Must be experienced in handling luxury and supercars. Job Responsibilities :
- Good Knowledge of German, Japanese, European Cars.
- Explanation of the job to be carried as recorded in job card.
- Ensure pre-acceptance inspection is carried our thoroughly for any damages & valuable left inside car received.
- Record inspection results on check sheet and verifies the same with customer and get customer acknowledgement.
- Upon customers of any visible/noticeable defects, scratches, dents, etc. by providing proofs photos and/or videos via email showing the defects.
- Check vehicle servicing history if it has been carried out as per company policy.
- Fill in customer and vehicles information in company database.
- Ensure customer complaints written on check in sheet report
- Writes a brief description of the customer\xe2\x80\x99s concern on card to help the technician locate the problem.
- Prepare repair estimate obtain customer approval after detailed explanation.
- Ensures quality procedures are followed first time itself giving leaving no scope for errors.
- Ensure that the job assigned is completed within stipulated period as communicated to the customers.
- Keep customers posted on the progress and on the delivery schedule.
- Ensure customer is aware on any changes in estimation, explain the reason, cost and time needed.
- Perform quality test as per protocol including test drive of the vehicle.
- Update customers once vehicle is ready for collection.
- Prepare proforma invoice and explain customer on the charges applied.
- Any other duties as and when required by the Management.
- Minimum of 3 to 5 years\xe2\x80\x99 experience as a Service Advisor in automobile industry.
- Bachelor Degree holder.
- Must have technical knowledge of the world\xe2\x80\x99s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
- Provides up-to-date technical information in response to customer inquiries.
- Excellent customer service, willing to go the extra mile.
- Must have Strong English communications skills.
- Should possess a UAE driving license
- Should have working experience with German vehicle maintenance and procedures.
- Workshop Service Advisor: 5 years (Required)
- hindi (Required)
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Job Detail
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Job IdJD1519063
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned