Workforce Management Associate
United Arab Emirates, United Arab Emirates
Job Description
Our client is into the Retail Industry. They are now looking for a Workforce Management Associate to join them.
\xef\xbb\xbfRoles & Responsibilities:
\xef\xbb\xbfRoles & Responsibilities:
- Performs call monitoring and provides trend data, quality reports, and feedback to Director, Member Connect.
- Participates in the design of call/email monitoring formats and quality standards.
- Uses quality monitoring data management system to compile and track performance at team and individual levels.
- Coordinates and facilitates call calibration sessions for call center staff.
- Perform other duties as assigned.
Bayt
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Job Detail
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Job IdJD1521761
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned