Job Description

Job Title Fraud & Risk Management Associate

Description

Press Tab to Move to Skip to Content Link
Majid Al Futtaim is the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play. We have over 45,000 team members in 16 international markets - all keeping the customer at the heart of everything we do.
Our diverse businesses present a unique opportunity to leverage one of the richest and most expansive sources of data within the MENA regions. In our efforts to realize our vision of knowing and serving our customers better, Majid Al Futtaim is building one of the most ambitious loyalty programmes in the region, SHARE. SHARE was launched in 2019 and reached 2+ million members in less than two years.
This role will be responsible for identifying and mitigating loyalty-related fraud and operational risks, for SHARE been rolled out to the market. Key duty of the role is to support and work together with Fraud Risk Manager to ensure Fraud Risk is controlled and risk mitigation process is defined for the market.
Role Details - Key Responsibilities and Accountabilities:
Loyalty Fraud Prevention
Responsible for Loyalty fraud identification and mitigation
Identify 'long list' of potential fraudulent activities within the loyalty programme and detection approach
Monitor overall loyalty programme activity with focus in identifying high risk transactions
Build and maintain fraud analysis models and automatic alerts to reduce lead time before an action is taken by loyalty programme business
Define processes and stakeholders for handling potentially fraudulent accounts / transactions including account suspension and investigation
Conduct end to end investigations of potentially fraudulent accounts or transactions, which might include contacting the member
For high risk transactions triggered for suspension and investigation, define member service level agreements and communication approach with the member engagement team
Resolve suspended accounts within the service level agreements to reduce potential revenue loss and impact on customer experience
Ensure confidentiality of all information collected during investigations
Identify business, process and systems improvements to prevent fraudulent activities
Recommend new software tools used for fraud detection, prevention and reporting activities
Generate suspicious activity reports and risk management reports for management
Loyalty Risk Management
Responsible for Loyalty risk identification and mitigation
Design and implement an overall risk management process for the loyalty programme, which includes an analysis of the financial impact on the company when risks occur
Analyse current risks and identifying potential risks that are affecting the company in coordination with Compliance and Risk department
Evaluate the company's previous handling of risks, and comparing potential risks with criteria set out by the company such as costs and legal requirements
Risk reporting tailored to the relevant audience
Creating business continuity plans to limit risks
Building risk awareness amongst staff by providing support and training within the company
Definition of Success
Rapid identification of potentially fraudulent accounts and transactions
Quantification of fraud mitigation measures and visible signs of improvement
Give management visibility on fraud risks, their magnitude and mitigation approach
Strong analytical skills (required knowledge of SQL)
Great attention to detail
Numerical skills
Planning and organisational skills
Ability to understand broader business issues
Communication and presentation skills
Personal Characteristics and Required Background:
Personal characteristics
Exceptional organizational and analytical skills
Charismatic with strong communication and stakeholder engagement skills
Strong written and verbal communication skills
Ability to work in a diverse, international company and able to work with multiple stakeholders and matrix managed teams
A team player
4+ years fraud and/or risk management experience
Working in a diverse, international company and able to work with multiple stakeholders and matrix managed teams
Arabic reading and speaking
Experience in loyalty preferred
Minimum Qualifications/education

You have applied correctly

A message has been sent to the employer, you are going to receive the reply soon. Good luck!

You have applied correctly

The request has been sent correctly. However, we have seen that your resume is incomplete. We highly recommend you to fill it to let the employer know you. These are the fields you have empty: