Job Description

Job Purpose

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To lead and manage the end-to-end warehouse operations for the e-commerce division, ensuring efficient inventory handling, timely order fulfillment, smooth last-mile coordination, and high levels of accuracy and customer satisfaction. The role requires strong leadership, process optimization, and tech-savvy skills to align with the dynamic nature of e-commerce operations.

Key Responsibilities

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1. Warehouse Operations & Fulfillment

Oversee all inbound and outbound activities: receiving, sorting, picking, packing, and shipping. Implement efficient storage solutions and optimize warehouse layout for fast-moving e-commerce items. Ensure all orders are processed, packed, and shipped accurately and on time.

2. Inventory & Stock Control

Monitor stock levels and ensure accuracy through real-time system updates and physical audits. Implement cycle counts and manage inventory discrepancies. Coordinate with procurement and sales teams to ensure stock availability.

3. Technology & Systems Management

Oversee and maintain integration of WMS, OMS, and e-commerce platforms (e.g., Shopify, WooCommerce, Magento). Ensure barcode scanning, automation tools, and dashboards are effectively utilized.

4. Courier & Last-Mile Coordination

Liaise with courier partners to ensure timely and cost-effective last-mile delivery. Monitor delivery performance, tracking issues, and manage reverse logistics and returns.

5. Team Management

Lead, train, and motivate warehouse staff including pickers, packers, and inventory controllers. Allocate daily tasks and set productivity goals. Monitor staff performance and ensure adherence to SOPs.

6. Reporting & Analysis

Generate daily, weekly, and monthly reports on order volume, shipping SLAs, delivery success, and inventory turnover. Use data to identify trends, improve efficiency, and reduce fulfillment costs.

7. Health & Safety Compliance

Ensure the warehouse complies with safety and hygiene regulations. Conduct safety drills and regular equipment inspections. Report and mitigate any risks or safety violations.

Requirements

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Education

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Bachelor's degree in Supply Chain Management, Logistics, Business, or related field.

Experience

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4-6 years of experience in warehouse operations, with at least 2 years in e-commerce warehousing. Experience working with e-commerce platforms and logistics partners is essential.

Skills

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Knowledge of WMS, OMS, and inventory control software. Strong analytical and reporting skills. Leadership and team-building capabilities. Excellent communication and problem-solving skills. Ability to work in a fast-paced, deadline-driven environment.
Job Type: Full-time