Truly memorable restaurant experiences don\xe2\x80\x99t just come from delicious dishes, fine dining and exquisite ambiance. Which is why we\xe2\x80\x99re searching for a new Restaurant Server confident in delivering unforgettable experiences through a warm welcome, inspired recommendations and seamless service from starter to dessert and beyond. A little taste of your day-to-day:
Attend briefing prior to the restaurant opening, be well groomed and equipped with basic aids for operation.
Knowledge of all F&B standard operating procedures, quality presentation, and service and products
Knowledge of the area competition, promotional concepts
Knowledge of wines and beverages, food trends and special seasonal foods
Knowledge of the specialties which will be served in the restaurant
Equip oneself with the knowledge of \xe2\x80\x9cdujour\xe2\x80\x9d items, \xe2\x80\x9cnot-available\xe2\x80\x9d items, menu preparations and presentations.
Complete mis-en-scene and mis-en-place before the shift commences.
Clean and polish allotted silverware cutler, glassware and chinaware. Ensure all equipment is properly utilized.
Stock side-board with proprietary sauces, linen and other equipments for service.
Check all furniture in the station maintenance.
Lay out tables and covers as per standards.
Fold napkins into prescribed attractive styles.
Equip one-self with orders pads, pencils, waiter cloths, matches and bottle openers.
Requisition fresh restaurant linen and flowers in consultation with supervisor.
Air restaurant by opening windows.
Ensure all areas in the station are cleaned and organized.
Acknowledge returning and regular clients
Greet guests on arrival, provide the menu and advise of any specials.
Take food and beverage orders and repeat orders, ensuring that the guest gets the right order.
Enhance food and beverage sales through the art of suggestive up selling.
Develop restaurant image through high standards of service to guests.
Knowledge of the different conference packages; different table settings
Be fully conversant with all hotel facilities and services.
Act on flags and special requests.
Maintain detailed awareness or information regarding arrivals, their food and beverage preferences, special needs and expected departures of the day.
Answer queries on house facilities and places of tourist interest.
Maintain confidentiality with regard to guest\'s personal information.
Provide assistance to guests on all matters relating to their stay.
Act on any complaint received and follow up with the guests, any comments should be forwarded to the outlet supervisor.
Check reservations for the shift and allocate with the approval of the outlet supervisor.
What we need from youFINANCIAL RETURN
Maintain cash float & reconcile daily
Assure accountability for cash float issued.
RESPONSIBLE BUSINESS
Comply with and ensure adherence to all of the hotel\xe2\x80\x99s policies and procedures
Comply with all occupational health and safety policies and procedures
Attend all scheduled meetings
Possess a thorough knowledge of operations, cashiering and telephone policies and procedures.
Ensure that all irregularities are reported to the immediate supervisor.
Coordination with the following:
Front Office for arrival, departure, VIP information, group information house count.
Housekeeping for fresh linen, uniforms, flowers and cleanliness
Kitchen personnel for placing and pick up of guest food order.
Stewarding for supplies of silverware
Bars for beverage requisition
Stores for material requisition
PERSONAL ATTRIBUTESEducation
Any Formal hospitality qualifications, desirable
Experience
At least 2 years previous food and beverage experience in a hotel or any 5star restaurant back ground.
Personal Attributes
\xe2\x80\x98Can do\xe2\x80\x99 attitude and a high level of energy
Self-motivated and able to manage with strong initiative
Professionally groomed
Able to work under pressure and on shift schedule
Adaptable to change
Salesmanship
Socially confident
What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life \xe2\x80\x93 including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well \xe2\x80\x93 both inside and outside of work \xe2\x80\x93 and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you\xe2\x80\x99ll become part of our ever-growing global family. Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the \'Apply\' button. Start your journey with us today and let\'s #GoFurtherTogether.
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