Description

Waiter/ess - Food and Beverage - Jumeirah Emirates Towers

United Arab Emirates

JOB DESCRIPTION

About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different\xe2\x84\xa2 brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

An architectural masterpiece, Jumeirah Emirates Towers offers luxurious experiences in the heart of UAE\'s most dynamic city. Soaring high above the central business and commercial district, Jumeirah Emirates Towers is a dramatic backdrop to Dubai\'s skyline and a visible statement of the region\'s growing corporate success. Comprising two equilateral triangles, this landmark structure is home to an Office Tower, Hotel Tower and shopping Boulevard. The hotel encompasses 400 spacious rooms and suites, 15 world-class restaurants and bars, Talise Fitness, Talise Spa as well as elite shopping and lifestyle attractions at the Boulevard, a prestigious retail destination. The award-winning hotel has multiple venues for inspiring events including the grand Godolphin Ballroom and 16 meeting rooms.

About the Job:

An exciting opportunity has arisen for an experienced Waiter / Waitress to join the Food and Beverage Services team in Jumeirah Emirates Towers. The main purpose of this role is to provide quality food and beverage service that is consistent with the SBU SOP at all times. Is required to work in a variety of air-conditioned environments such as restaurants but may also be required to work outdoors in extreme weather conditions. Maybe required to work in split-shifts and late-night shifts and will also be exposed to a smoky environment. Your key responsibilities will include:

• Provides a link between kitchen and service areas.
• Provides table and or counter service of all menu items.
• Provides table and or counter service of alcoholic / non-alcoholic beverages.
• Updates food and beverage knowledge required to carry out duties.
• Provides advice on food and beverage to guests.
• Receives and stores food and beverage adhering to all food hygiene regulations and procedures.
• Consistently monitors quality of food and beverage being served, and report to the supervisor or assistant outlet manager.
• To anticipate and serve guests requirements before requests is necessary.
• To be familiar with the beverage service including stemware used and appropriate garnishes.
• To complete opening and closing side work as assigned and has all tables set according to standard.
• To report any accident or guest complaint immediately, no matter how minor, to a manager.
• To recognize and address potential disruptive or undesirable guests.
• To classify buffets, displays or side stations.
• To keep service area clean and tidy.
• To provide unobtrusive and professional service in accordance with our sequence.
• To provide quick and attentive assistance to any mishap in the restaurant operation.
• To identify potential problems and ask for assistance before a breakdown occurs.
• To provide lateral service within the hotel whenever needed.
• Actively uses up-selling techniques to exceed guests\' expectations and increase revenue.

About you:

In order to be considered for this role you will have at least two years of working experience in a similar role in a luxury five-star hotel environment.

You will have excellent written and spoken English skills, additional language is advantage. Knowledge of hotel operating systems is a must. Your experience in handling guest requests and exceeding their expectations would be regarded as essential.

Should be able to quickly learn and adapt to a new work environment.

About the benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry.

Provide guests a unique and outstanding experience. Exhibit a friendly and professional demeanor in all guest interactions, warmly welcome and orient guests and provide effective and efficient guest service.

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