Company Description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We\'re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you\'ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger - together



KEY ACCOUNTABILITIES:

Strategic Contribution

• Ensure effective cascading of the functional strategy into department business plans to ensure vertical alignment and horizontal integration with other interfacing departmental strategies.

People Management

• Manage the effective achievement of assigned objectives through the leadership of the Collections department by setting of individual objectives, managing performance, developing and motivating staff to maximise departmental performance.
• Lead the talent development initiatives for the assigned department, collaborating with technical/discipline experts and thereby ensure the availability of talent to fit business requirements.
• Act as a role model and drive adherence to organisational values and ethics by employees of the assigned department to foster a value driven culture within the Group.

Budgeting and Financial Planning

• Manage the preparation of the department budget and monitor financial performance versus the budget while ensuring all departmental activities are conducted in line with the approved guidelines.

Policies, Systems, Processes & Procedures

• Manage and ensure effective implementation of NHL Collections & After Sales functional policies, procedures and controls covering all areas of assigned department activity so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.

NHL Portfolio Analysis - Recommendations & Enhancements

• Manage the process of conducting analysis on the non-performing loans, ascertain the legitimacy of the claim and institute the collections process accordingly.
• Conduct detailed portfolio analysis to advise management on portfolio trends to facilitate informed decision making in order to minimize credit losses.
• Manage the monthly loss provisioning, contractual and early write off recommendations in line with defined regulatory standards and Bank\'s policies and procedures.

Collections Management

• Lead development and drive implementation of the collections plans and settlement of credit facilities to ensure collection targets (budget / forecast provision and net flow numbers) are achieved in line with ADHA
• Oversee the collection process, review the collection reports on daily basis, MIS and analytics to address performance issues and to ensure efficient and effective operations within operating standards and in adherence to the bank\'s code of conduct, policies, procedures and regulations.
• Oversee engagement with collection agencies and partners to drive performance and ensure alignment to Bank\'s policies and regulatory guidelines.
• Monitor legal environment on an ongoing basis to ascertain possible impact on collections related activities and safeguard the Bank\'s interests.
• Provide feedback to Consumer Banking Group and Credit Initiation teams on portfolio quality and collection performance to inform decision-making and capitalize on improvement opportunities.
• Establish an ongoing working relationship with Remedial Management & Recoveries to ensure the handover of accounts in a timely, efficient, and effective manner.
• Oversee review and update of existing systems and process to ensure adequate operational support is provided in the collection of due payments.
• Oversee the preparation of a detailed collections dashboard in order to allow individual businesses to take adequate steps to achieve collection targets. This includes the preparation of detailed collection targets for different businesses based on monthly delinquency buckets in order to facilitate businesses to prepare detailed action plan for collection.

Performance Monitoring

• Oversee the compilation and evaluation of monthly statistics concerning the number of accounts in collection, the amounts collected, and the amounts that remain to be collected to prepare monthly departmental summaries for individual businesses and senior management for further action.
• Oversee the preparation of detailed collection targets for different businesses based on monthly delinquency buckets to facilitate businesses to prepare detailed action plan for collection.
• Monitor the effectiveness of the staff incentive plan in collaboration with the Business Management team and ensure the incentive plans contribute to the achievement of the Annual Operating Plan (AOP).
• Maintains relationships with large companies to follow up on the outstanding amounts owed by their employees (e.g., personal loan) and collect full outstanding amount.
• Manages relationships with relevant authorities to ensure that all cases of fraud are handled promptly and within the legal framework of the local courts.
• Liaises with international collection agencies to recover outstanding amounts from defaulting customers who have fled United Arab Emirates.
• Keeps in touch with relevant authorities, including law enforcement agencies and external lawyers and keeps the unit updated on any changes anticipated in the regulatory / legal scenario of the country.
• Ensure collaboration with the auditors and risk management to ensure that all concerned parties are updated and informed with all collections and the department is in compliance with regulatory and legal requirements.

Continuous Improvement

• Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

Reporting

• Ensure that all department reports are prepared timely and accurately and meet Group requirements, policies and quality standards.

NHL After Sales

• Serve customer within TAT. Proactively resolve Issues and customer compliant Management within TAT & Meet ADHA SLA 100%.
• Support and timely finish any special task given by the Management & follow FAB Core Values.
• Retain NHL client to control attrition. Adequate referral numbers for X-Sell other products.
• Suggest to Enhanced process to improve customer experience and Plan digitalisation of NHL services. Plan to Digitalised.
• Ensure comprehensive product knowledge of all products.
• Timely submission of reports /updates & Presentation. Maintain all services trackers with high accuracy
• Ensure approved standard operating procedure is available of all activities performed by the department, Formalised Sops.
• 100% KRI completion with 0% escalation. Timely completion of BCP and BIA
• Making sure at best efforts solving GCEO, CEO, CB complains to be tracked and solved on priorities.

Qualifications

Minimum Qualification

• Bachelor\'s degree in Finance or related discipline.
• Master\'s degree in Business Administration or related discipline is preferred.

Minimum Experience

10 years\' relevant experience in the banking sector with at least 4 years in similar positions of progressively increasing managerial responsibilities in the Collections function.

First Abu Dhabi Bank