Job Description

• This role is responsible for leadership of efficient collections and recovery of unsecured credit cards, PL/Secured mortgages, NL, NHL asset products with a view of minimizing NPL's. Ensure collection targets are met in terms of NPL, Recovery and Bucket resolutions.
• Formulating and implementing cost effective collection & recovery strategies
• Reviewing the collections & recovery strategy regularly and ensure that the collection & recovery techniques change with change in the legal and economic situation in the country
• Coach, Train, develop, motivate the team of Collection Managers and assist them to perform to high standards and develop their potential to enhance knowledge-based skills.
• Ensure that the budgeted NPL's, Cash recovery and or provision numbers are achieved
• Review the collections strategy regularly and train collectors to ensure that the collection techniques change with change in the legal and economic situation of the country.
• . Ensure capacity planning is in place and a load-balancing is done for the unit.
• .Remain in constant touch with law enforcement agencies and external lawyers and keep the unit updated on any changes anticipated in the legal scenario of the country
• .Provide portfolio feedback on an on-going basis to SVP & Head of Collections for modification of the front end acceptance criteria.
• . Ensure low risk Audit rating for the unit.
• .Negotiate and work out a best possible settlement with the customers with a win-win approach
• . Ensure that the collection process is carried out within the framework of the bank's code of conduct and keeping in mind the reputation of the bank
• .Set up a strong collections infrastructure for recovery of delinquent accounts through empanelment of external collection agencies locally and internationally