Job Description

VP Client Service Engineering - First Abu Dhabi Bank - Abu Dhabi, UAE
Position Overview
VP Client Service Engineering at First Abu Dhabi Bank in Abu Dhabi plays a critical leadership role in driving end-to-end transformation of client service operations. Reporting to the Head of Client Service Engineering, this position focuses on reengineering service journeys, improving efficiency through automation, and delivering scalable, risk-controlled solutions aligned with the bank's strategic objectives.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Program Management
Salary: 30000-42000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Lead the redesign and reimagination of client service journeys to ensure they are client-centric, efficient, scalable, and risk-controlled
• Drive end-to-end process optimization, automation, and service engineering initiatives across client service functions
• Ensure effective delivery and scalability of redesigned service journeys by coordinating cross-functional teams
• Monitor, track, and report performance against key KPIs related to customer experience, scalability, and risk
• Engage senior stakeholders across business and support functions to align on service priorities and transformation goals
• Act as a change leader, promoting agile delivery, continuous improvement, and a culture of innovation
• Apply structured change management approaches to support adoption and sustainability of new service models
• Identify and pilot opportunities for continuous improvement, automation, and AI-driven service enhancements
• Contribute to the development and adoption of standardized toolkits, playbooks, frameworks, and best practices for consistent service delivery
• Prepare and present progress updates, risk assessments, and key decisions to senior management and executive governance forums

Ideal Profile

• Bachelor's degree in Engineering, Business, Management, or a related discipline
• Significant experience leading large-scale service transformation, process reengineering, or operational change initiatives
• Strong background in program management within banking or financial services environments
• Proven ability to manage complex, cross-functional initiatives with multiple stakeholders
• Experience driving automation, efficiency improvement, and client service optimization
• Familiarity with structured change management methodologies considered an advantage
• Strong communication, presentation, and executive stakeholder engagement skills

Why Join Us

• Lead high-impact transformation initiatives within the UAE's largest bank
• Work closely with senior leadership on strategic client service priorities
• Opportunity to influence enterprise-wide service engineering and operational excellence
• Competitive executive-level compensation and benefits aligned with the Abu Dhabi banking market

About the Company
First Abu Dhabi Bank is the UAE's largest bank and one of the region's most prominent financial institutions, offering comprehensive corporate, investment, retail, and private banking services. Headquartered in Abu Dhabi, FAB is recognized for its strong governance, commitment to innovation, and focus on delivering secure, efficient, and client-focused banking solutions across its regional and international operations.
Job Title VP Client Service Engineering - First Abu Dhabi Bank - Abu Dhabi, UAE
VP Client Service Engineering - First Abu Dhabi Bank - Abu Dhabi, UAE
Position Overview
VP Client Service Engineering at First Abu Dhabi Bank in Abu Dhabi plays a critical leadership role in driving end-to-end transformation of client service operations. Reporting to the Head of Client Service Engineering, this position focuses on reengineering service journeys, improving efficiency through automation, and delivering scalable, risk-controlled solutions aligned with the bank's strategic objectives.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Program Management
Salary: 30000-42000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Lead the redesign and reimagination of client service journeys to ensure they are client-centric, efficient, scalable, and risk-controlled
• Drive end-to-end process optimization, automation, and service engineering initiatives across client service functions
• Ensure effective delivery and scalability of redesigned service journeys by coordinating cross-functional teams
• Monitor, track, and report performance against key KPIs related to customer experience, scalability, and risk
• Engage senior stakeholders across business and support functions to align on service priorities and transformation goals
• Act as a change leader, promoting agile delivery, continuous improvement, and a culture of innovation
• Apply structured change management approaches to support adoption and sustainability of new service models
• Identify and pilot opportunities for continuous improvement, automation, and AI-driven service enhancements
• Contribute to the development and adoption of standardized toolkits, playbooks, frameworks, and best practices for consistent service delivery
• Prepare and present progress updates, risk assessments, and key decisions to senior management and executive governance forums

Ideal Profile

• Bachelor's degree in Engineering, Business, Management, or a related discipline
• Significant experience leading large-scale service transformation, process reengineering, or operational change initiatives
• Strong background in program management within banking or financial services environments
• Proven ability to manage complex, cross-functional initiatives with multiple stakeholders
• Experience driving automation, efficiency improvement, and client service optimization
• Familiarity with structured change management methodologies considered an advantage
• Strong communication, presentation, and executive stakeholder engagement skills

Why Join Us

• Lead high-impact transformation initiatives within the UAE's largest bank
• Work closely with senior leadership on strategic client service priorities
• Opportunity to influence enterprise-wide service engineering and operational excellence
• Competitive executive-level compensation and benefits aligned with the Abu Dhabi banking market

About the Company
First Abu Dhabi Bank is the UAE's largest bank and one of the region's most prominent financial institutions, offering comprehensive corporate, investment, retail, and private banking services. Headquartered in Abu Dhabi, FAB is recognized for its strong governance, commitment to innovation, and focus on delivering secure, efficient, and client-focused banking solutions across its regional and international operations.
Post Details
Job Start Date
Salary from 30000.00
Salary to 42000.00
Number of Vacancies 1
Location -
Location City Abu Dhabi
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required