Job Description

About the job Visitor Services _Ticketing Host // Natural History Museum Abu Dhabi
About BLR
BLR WORLD is an award-winning talent consultancy for the culture, entertainment and events sectors, enabling organisations to plan, staff and operate unique permanent and temporary visitor experiences with the very best people.
Our core services are HR Consultancy, Recruitment, Training, and Operations. We find brilliant people, create high performing teams, design environments and training to help them thrive, then manage them seamlessly on the ground. The result? One-of-a-kind experiences delivered by energised and enthusiastic teams, exceeding the highest standards.
About the Role
The Visitor Services Ticketing Host role is responsible for warmly welcoming our visitors and providing them with the information, services and tickets to result in an enjoyable visit to the museum.
Responsibilities
Greet with a smile and create an welcoming spirit for our visitors. Making them feel safe inside and outside the museum. Following the Tone of Voice of the museum.
Host the Information point, assisting visitors with enquiries relating to: the museum and its facilities/services; events; the local area; transport; museum contents. * Sell tickets, products, services and memberships for NHM.
Accurate cash handling and reconciliation
Answer incoming phone calls and emails.
Handle feedback, ensuring it is recorded/filed according to policy and feedback is responded to with appropriate guidelines and template.
Assist with Membership enquiries.
Upsell and cross-sell products..
Be knowledgeable about NHM policies, exhibitions, upcoming events, DCT sites, the UAE especially the activities on Saadiyat Island. * Assist with People of Determination services ensuring all visitors are able to enjoy their experience and are aware of the additional services available to them.

• Assist with the coordination of group bookings, arrivals and their journey through the museum.
• Act as a Welcome Host when required.

Scan tickets and problem solve any ticketing issue.
Be positive, dependable, punctual and always a team player. * Always look for opportunities to delight our visitors, find solutions and enhance the visitor experience.

• Any other duties requested by Visitor Services
• Operation lead in line with the objectives of the department.

Required Experience
Customer service experience.
Fluent in Arabic and English (spoken and written).
Preferred Experience
Additional language skills are an advantage.
Experience in museums or tourist attractions.
Education/Qualifications
High school diploma (degree in tourism, history, art, museum studies, hospitality preferred).

Skills Required