Job Description

Let your career take off with the WorldaEUR(TM)s Leading Airline, Etihad Airways. Work in the forefront of the airline and travel industry, with the airline that has reimagined the flying experience through its pioneering products and services.

In this role, you will handle and manage all bookings and related travel journeys for TeamaEUR(TM)s customer circle VIP, CIP, Khaas/Exclusive members and Residence. Accountabilities: Handle all VIP, CIP, Khaas/Exclusive and Residence bookings, enquiries, and online booking engine support, through application of technical expertise in reservations, ticket issuance and re-issuance. Manage all redemption bookings, enquiries and requests related to Etihad Guest for the TeamaEUR(TM)s customer circle. Handle all special requests for TeamaEUR(TM)s customer circle in coordination with other service delivery areas. Manage the entire travel journey related to TeamaEUR(TM)s customer circle or Residence bookings across the global Etihad network. This task includes strong relationship building with service delivery areas and influencing skills to ensure first class handling. Take immediate service recovery decisions and determine quick-fixes to put issues related to guestsaEUR(TM) travel experience right, and to resolve major and minor issues. Manage guestsaEUR(TM) email/queue, produce daily shift reports and ensure proper handover of tasks to the next shift. Maintain guestsaEUR(TM) travel preferences data base and manage the delivery on all their journeys. Comply with set standards of inspirational customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for guests, providing exceptional personalised service to ensure customer confidence, satisfaction and loyalty. Maintain data protection and confidentiality for TeamaEUR(TM)s customer circle, ensuring attention to detail in all bookings. Education & Requirements: Minimum Degree, preferably with courses in Amadeus reservation and ticketing. Post holder must have 1 to 3 years of experience with mandatory contact centre experience and strong customer service skills. Able to work in a 24/7 shifting environment. Arabic speaker preferred. About Etihad Airways Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the worldaEUR(TM)s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with EtihadaEUR(TM)s codeshare partners, EtihadaEUR(TM)s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into EtihadaEUR(TM)s ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly! To learn more, visit etihad.com #J-18808-Ljbffr