Job Description

Vice President Client Service Engineering AI Automation - First Abu Dhabi Bank - Abu Dhabi, UAE
Position Overview
Vice President Client Service Engineering AI Automation at First Abu Dhabi Bank in Abu Dhabi leads end-to-end transformation of client and operational service journeys through AI-driven automation. The role drives process reengineering, scalability, and measurable value by embedding advanced technologies while aligning delivery with the bank's strategic objectives, governance standards, and risk appetite.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Program Management
Salary: 35000-52000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
AI-enabled Service Journey Reimagination

• Lead the redesign and governance of client and operational service journeys using AI-driven automation
• Drive end-to-end optimization by embedding machine learning, natural language processing, robotics, and intelligent process automation
• Establish standards, controls, and guardrails for responsible AI adoption across services

Service Delivery and Performance Management

• Ensure delivery, scalability, and sustainability of AI automation initiatives across domains
• Coordinate cross-functional teams spanning business, technology, risk, and operations
• Define, monitor, and report KPIs including adoption, ROI, scalability, client experience, and risk outcomes

Stakeholder Engagement and Change Leadership

• Engage senior stakeholders across business domains to align priorities and execution plans
• Champion agile delivery, innovation, and continuous improvement
• Apply structured change management approaches to support adoption and value realization

Continuous Improvement and Innovation

• Identify ongoing opportunities for process improvement aligned to AI automation priorities
• Contribute to structured toolkits, playbooks, and frameworks for consistent service delivery
• Promote best practices and reuse to accelerate outcomes and reduce delivery risk

Reporting and Communication

• Provide regular updates to senior management and governance forums on progress, risks, and decisions
• Prepare, contribute to, and present materials for executive committees and governance bodies
• Ensure transparent reporting on benefits realization, delivery health, and risk management

Ideal Profile

• Extensive experience leading large-scale transformation or automation programs within banking or financial services
• Strong background in AI-enabled process optimization and service engineering
• Proven ability to lead cross-functional teams and influence senior stakeholders
• Solid understanding of delivery governance, benefits tracking, and risk management
• Experience with change management frameworks is desirable
• Strong communication, analytical, and executive presentation skills

Why Join Us

• Lead AI-driven service transformation at the UAE's largest bank
• Drive measurable business value through automation at enterprise scale
• Work closely with executive leadership on strategic priorities
• Competitive compensation and benefits aligned with the Abu Dhabi banking market

About the Company
First Abu Dhabi Bank is the UAE's largest bank and one of the world's most secure financial institutions, providing a comprehensive range of corporate, investment, retail, private, and Islamic banking services. Headquartered in Abu Dhabi, FAB is recognized for strong governance, innovation-led transformation, and a commitment to delivering efficient, secure, and client-centric services across its regional and international footprint.
Job Title Vice President Client Service Engineering AI Automation - First Abu Dhabi Bank - Abu Dhabi, UAE
Vice President Client Service Engineering AI Automation - First Abu Dhabi Bank - Abu Dhabi, UAE
Position Overview
Vice President Client Service Engineering AI Automation at First Abu Dhabi Bank in Abu Dhabi leads end-to-end transformation of client and operational service journeys through AI-driven automation. The role drives process reengineering, scalability, and measurable value by embedding advanced technologies while aligning delivery with the bank's strategic objectives, governance standards, and risk appetite.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Program Management
Salary: 35000-52000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
AI-enabled Service Journey Reimagination

• Lead the redesign and governance of client and operational service journeys using AI-driven automation
• Drive end-to-end optimization by embedding machine learning, natural language processing, robotics, and intelligent process automation
• Establish standards, controls, and guardrails for responsible AI adoption across services

Service Delivery and Performance Management

• Ensure delivery, scalability, and sustainability of AI automation initiatives across domains
• Coordinate cross-functional teams spanning business, technology, risk, and operations
• Define, monitor, and report KPIs including adoption, ROI, scalability, client experience, and risk outcomes

Stakeholder Engagement and Change Leadership

• Engage senior stakeholders across business domains to align priorities and execution plans
• Champion agile delivery, innovation, and continuous improvement
• Apply structured change management approaches to support adoption and value realization

Continuous Improvement and Innovation

• Identify ongoing opportunities for process improvement aligned to AI automation priorities
• Contribute to structured toolkits, playbooks, and frameworks for consistent service delivery
• Promote best practices and reuse to accelerate outcomes and reduce delivery risk

Reporting and Communication

• Provide regular updates to senior management and governance forums on progress, risks, and decisions
• Prepare, contribute to, and present materials for executive committees and governance bodies
• Ensure transparent reporting on benefits realization, delivery health, and risk management

Ideal Profile

• Extensive experience leading large-scale transformation or automation programs within banking or financial services
• Strong background in AI-enabled process optimization and service engineering
• Proven ability to lead cross-functional teams and influence senior stakeholders
• Solid understanding of delivery governance, benefits tracking, and risk management
• Experience with change management frameworks is desirable
• Strong communication, analytical, and executive presentation skills

Why Join Us

• Lead AI-driven service transformation at the UAE's largest bank
• Drive measurable business value through automation at enterprise scale
• Work closely with executive leadership on strategic priorities
• Competitive compensation and benefits aligned with the Abu Dhabi banking market

About the Company
First Abu Dhabi Bank is the UAE's largest bank and one of the world's most secure financial institutions, providing a comprehensive range of corporate, investment, retail, private, and Islamic banking services. Headquartered in Abu Dhabi, FAB is recognized for strong governance, innovation-led transformation, and a commitment to delivering efficient, secure, and client-centric services across its regional and international footprint.
Post Details
Job Start Date
Salary from 35000.00
Salary to 52000.00
Number of Vacancies 1
Location -
Location City Abu Dhabi
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required