Job Description

General information

Position: Venue Manager Salary: 17,295 - 19,889 SAR (4,610 - 5,300 USD)

Location: Saudi Arabia Contract: 12-24 months Joining date: within one month (once documents are ready) Working hours: 6 days weekly, 9-10 hours per day including 1 hour break

Company Provides Accommodation Transportation Airplane tickets Medical insurance & life insurance Annual leave Public Holidays Duty Meals Requirements 10 Years + experience in a managerial role within the hospitality or events industry. Bachelor's degree in business management, hospitality, or related field preferred Excellent interpersonal, written, and verbal communication skills, with the ability to communicate in English (mandatory), Arabic (preferred), and other languages (preferred) Excellent problem-solving, multi-tasking, and conflict-management skills with a principled approach to understanding problems and opportunities to inform decision-making Proven experience as a Venue Manager or similar role. Strong leadership and team management abilities. Exceptional customer service skills and a track record of successful guest hospitality service Maintain a working knowledge in the area of guest accessibility (ADA) Consistent, punctual, and regular attendance as a key member of the Guest Relations team, with the ability to work flexible hours, including weekends and holidays Proficiency with Microsoft Office Suite programs (Excel, Word, Outlook) and computer literacy Experience with ticketing and booking systems is a plus. Experience with Salesforce, Microsoft Dynamics, or other CRM is a plus. Strong sense of responsibility and professional presentation. Strong organizational skills to maintain an orderly reception area and effectively manage appointment schedules and administrative tasks. Ability to handle stress and stay calm under pressure. Knowledge of health and safety regulations. Flexibility to work evenings and weekends as required. Key Responsibilities Manage all aspects of the venue, including staffing, operations, and guest service. Plan and coordinate operations in the venue, ensuring smooth guest journey and service delivery. Responding to guests' needs and anticipating their unstated ones through authentic interactions and guest handling throughout their visit to the venue Ensure customer satisfaction by handling complaints and queries escalated to this level, carrying out route cause analysis to understand the reason the issue got escalated to this level and how to avoid it in the future. Capture lessons learned that can be utilized to improve and optimize services and strengthen guest satisfaction. Work with internal and external stakeholders to ensure all aspects of the venue are ready at any given time. Encourage issue resolution at the lowest level possible and act as the top escalation line for the whole mainland lounge, airport, or on-island welcome center. Lead the development and implementation of all venue-related policies, procedures, and plans. Ensure that the venue team is carrying out all necessary readiness checks to confirm that the venue is operational and can welcome guests. Drive excellence and continuous improvement providing correctives to operations where necessary. Oversee the maintenance and repair of the venue and its equipment. Ensure all legal and safety requirements are adhered to and the venue meets all health and safety regulations. Handle any other duties as assigned by senior management.