Job Description

As an IT Specialist, you will be responsible for ensuring the efficiency, reliability, and security of all IT systems and infrastructure across our Moroccan office. This role requires a highly skilled and experienced professional (3+ years) with a strong technical background, proactive problem-solving ability, and a passion for operational excellence. You will act as a key technical point of contact, supporting both local and international teams while contributing to system improvements, infrastructure projects, and security enhancements. Key Responsibilities o Provide advanced technical support and troubleshooting for hardware, software, and network-related issues. o Manage, configure, and maintain Microsoft OS, Google Workspace, and Microsoft 365 environments. o Oversee system security, user access controls, and data backup integrity. o Support and maintain telephony systems and softphones (SIP, 3CX, ConTAQt, etc.). o Install, configure, and monitor IT hardware and software to ensure optimal performance. o Administer and support CRM systems, ensuring stability and smooth integration with other tools. o Collaborate with international IT teams to implement upgrades, migrations, and automation initiatives. o Create and maintain comprehensive documentation for systems, procedures, and technical processes. o Prepare and analyze technical and performance reports, providing insights to management. o Drive process improvement and contribute to IT strategy discussions to enhance efficiency and user satisfaction.

Profil Recherche

3+ years of proven experience in IT support, systems administration, or technical infrastructure management. Strong expertise in Windows Server, network configuration, virtualization, and cloud environments (Azure, AWS, or Google Cloud). Excellent command of Microsoft 365, Google Workspace, and CRM systems. Solid understanding of cybersecurity principles and best practices. Advanced troubleshooting, diagnostic, and problem-solving skills. Proficiency in Excel, PowerPoint, and data reporting tools. Strong communication and interpersonal skills, with fluency in English (written and spoken). Ability to work independently, prioritize effectively, and manage multiple projects in a fast-paced setting. Proactive mindset with a continuous improvement and learning attitude.

Avantages sociaux et autres

Attractive and open salary package, fully aligned with your skills, experience, and performance. A dynamic, multicultural, and high-energy work environment that values innovation, teamwork, and continuous improvement. Career growth and professional development opportunities, with access to diverse technical challenges and global projects. A chance to shape and optimize IT operations within a rapidly expanding international company. Exposure to cutting-edge technologies and collaboration with expert teams across multiple regions. A meaningful role where your technical expertise directly contributes to business success and operational excellence.

Amplitude horaire

Monday to Friday from 9AM to 6:30PM (Fixed weekends off)