Job Description

Job Category: Human Resources
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Join us at Miral Experiences!
Miral Experiences is a region's leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World(TM) Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB(TM) Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB(TM) Abu Dhabi, as well as cultural treasures like Qasr Al Watan.
We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.
About the Role
We are seeking a highly organized, service-driven Uniform Services Assistant Manager to lead the day-to-day operations of our Uniform Services. This role ensures the full lifecycle management of uniforms - from inbound and inventory to operations and outbound - while supporting a safe, efficient, and customer-focused environment.
You will oversee contractor teams, drive operational excellence, and ensure consistent service delivery aligned with company standards. If you have strong leadership skills, a passion for customer service, and solid operational experience, we want to hear from you!
Key Responsibilities
Operational Leadership

• Manage operational readiness across all Uniform Services areas.
• Oversee the complete uniform lifecycle: inbound receiving, inventory control, laundry operations, tailoring, distribution, and outbound processes.
• Ensure adherence to Standard Operating Procedures across all work locations.
• Monitor duty rosters, task schedules, and workflow completion.

Team & Contractor Management

• Lead and support a team of permanent contractors.
• Promote a positive work culture through strong leadership and communication.
• Provide guidance on service behavior and grooming standards.
• Identify training needs and support ongoing development.

Training & Compliance

• Ensure site induction and safety training for all contractors.
• Deliver orientation and operations training to supervisors.
• Maintain and validate training documentation monthly.
• Promote safe working practices and escalate near misses or incidents promptly.

Customer Service Management

• Act as a service ambassador - engaging with colleagues and addressing service feedback.
• Manage concerns, complaints, and improvement suggestions in a timely manner.
• Review and act on colleague satisfaction surveys.

Product & Inventory Management

• Calculate replenishment needs and manage purchase requisitions.
• Inspect uniform deliveries and collaborate with Procurement and vendors.
• Lead monthly/quarterly physical inventory checks and investigate variances.
• Monitor stock levels, shrinkage, and waste management activities.

Operational Excellence

• Identify negative trends and propose solutions for continuous improvement.
• Resolve laundry quality issues and support testing of care procedures.
• Initiate workflows for IT, Facilities, and Maintenance issues as needed.

Qualifications & Experience
Essential

• High School Diploma + Professional Certification.
• Minimum 3 years of leadership experience in a customer-service environment.
• Strong technical and hands-on understanding of:

• HSE basics
• HACCP codex basics
• Building Management & PTW processes
• ERP systems (Purchasing & Inventory)
• Process improvement concepts
• Proficiency in Microsoft 365 (ability to build trackers, BSCs, SOPs, etc.)
• Excellent command of written and spoken English.
• Strong communication, leadership, multitasking, and analytical skills.
• Ability to work autonomously and make data-driven decisions.

Desirable

• Degree or certification in Apparel, Fashion Technology, or related fields.
• 5+ years experience in textiles: laundry, rental services, apparel retail/wholesale.
• Training in:

• HSE (Fire Life Safety, First Aid, etc.)
• HACCP (Level 3)
• Facilities systems (Maximo)
• Oracle Fusion ERP
• Lean Six Sigma (Yellow Belt)
• Experience with knowledge management and basic project management principles.

Shape the Future With Us
At Miral Experiences, we don't just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.
From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We're driven by passion, powered by innovation, and committed to excellence in everything we do.
We're looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.
About Us: Miral Experiences

Skills Required