Job Requisition ID: [[157436]]

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group\'s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:
The primary focus of this role is to create and adjudicate warranty claims performed by the respective service centers from Toyota and Lexus branches across the UAE effectively and in a timely manner as per Toyota Motor Corporation warranty policy and procedures.

What you will do:

• Create and submit warranty claims on all repairs done under warranty
• Evaluate areas of major incidents and apply control measures to minimize repair and warranty costs
• Instruct the workshop on warranty compliance processes and provide an action plan on areas of non-conformity that do not comply with warranty policies and procedures
• Ensure excellent quality of warranty processing to minimize rejection and outstanding amounts, and maximize repayment and recoveries from the warranty department
• Establish the correct problem and remedy codes (and their explanation),operation number, and record the same on the claim
• Ensure all parts and consumables are recorded in the warranty claim
• Ensure there is no financial discrepancy between the online system and the actual claim being processed
• Assisting the warranty auditor by providing all the necessary documents requested to fulfil the warranty audit
• Resubmission of all warranty claim rejections in a timely manner
• Ensure all recall campaigns available for the vehicle are completed upon the customer\'s visit to the service center
• Ensure all parts that are replaced under warranty are properly tagged and stored in the warranty parts room as per policy
• Ensure parts that are handed over to the warranty storeroom are properly recorded in the log sheet
• Ensure that warranty-replaced parts are disposed of in a timely manner
• Ensure all parts recovery requests are being processed on time

Required skills to be successful:

• Computer skills
• Customer Service
• Administration skills
• Good oral and written communication

About the team:
In this role, you will be working in a fast paced environment reporting directly to the Branch Aftersales Manager.

What equips you for the role:

• High school Diploma
• Proficient in Microsoft Office
• Automotive experience is of advantage

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world\'s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

Al-Futtaim