Step into a dynamic role at Dubai Holding Community Management, where you will be at the forefront of delivering outstanding customer experiences across Dubai's most prestigious communities. As a UAE National Executive in Customer Experience and Engagement, you will serve as the main point of contact for residents, homeowners, and stakeholders, ensuring exceptional service and seamless communication. If you have a passion for community management, problem-solving, and customer engagement, this role is your opportunity to make a meaningful impact.
Job Location: Dubai, United Arab Emirates
Job Industry: Community Management and Real Estate
Job Function: Customer Experience and Engagement
Salary: Negotiable
Gender: Any
Responsibilities:
- Act as the primary contact for customer queries, requests, complaints, and feedback.
- Assist customers via telephone, email, and in-person interactions, providing clear and timely responses.
- Identify customer needs, clarify issues, and provide effective solutions.
- Manage and track all zone-related customer inquiries, ensuring timely resolutions.
- Maintain an up-to-date knowledge base of communities under management.
- Coordinate communication between internal teams to address customer concerns.
- Ensure proper documentation and workflow processing within set timelines.
- Conduct customer satisfaction and Net Promoter Score (NPS) surveys for walk-in visitors.
- Provide insights and suggestions to enhance customer service procedures.
- Participate in community events and focus groups to foster resident engagement.
- Collaborate with various departments to ensure efficient issue resolution.
- Analyze customer service data to identify trends and areas for improvement.
Required Skills and Qualifications:
- Diploma in business or a related field (Bachelor's degree preferred).
- Minimum 3 years of experience in customer service, preferably in community management or real estate.
- Strong communication skills in both Arabic and English.
- Excellent problem-solving and decision-making abilities.
- Strong organizational and time-management skills.
- Knowledge of customer service principles and best practices.
- Ability to work collaboratively in a team environment.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with CRM systems like Oracle, Salesforce, or Strata.
Note: Employment in this role is subject to compliance with all legal requirements in the UAE. Additional responsibilities may be assigned based on business needs.
Job Title UAE National Executive - Customer Experience and Engagement
Step into a dynamic role at Dubai Holding Community Management, where you will be at the forefront of delivering outstanding customer experiences across Dubai's most prestigious communities. As a UAE National Executive in Customer Experience and Engagement, you will serve as the main point of contact for residents, homeowners, and stakeholders, ensuring exceptional service and seamless communication. If you have a passion for community management, problem-solving, and customer engagement, this role is your opportunity to make a meaningful impact.
Job Location: Dubai, United Arab Emirates
Job Industry: Community Management and Real Estate
Job Function: Customer Experience and Engagement
Salary: Negotiable
Gender: Any
Responsibilities:
- Act as the primary contact for customer queries, requests, complaints, and feedback.
- Assist customers via telephone, email, and in-person interactions, providing clear and timely responses.
- Identify customer needs, clarify issues, and provide effective solutions.
- Manage and track all zone-related customer inquiries, ensuring timely resolutions.
- Maintain an up-to-date knowledge base of communities under management.
- Coordinate communication between internal teams to address customer concerns.
- Ensure proper documentation and workflow processing within set timelines.
- Conduct customer satisfaction and Net Promoter Score (NPS) surveys for walk-in visitors.
- Provide insights and suggestions to enhance customer service procedures.
- Participate in community events and focus groups to foster resident engagement.
- Collaborate with various departments to ensure efficient issue resolution.
- Analyze customer service data to identify trends and areas for improvement.
Required Skills and Qualifications:
- Diploma in business or a related field (Bachelor's degree preferred).
- Minimum 3 years of experience in customer service, preferably in community management or real estate.
- Strong communication skills in both Arabic and English.
- Excellent problem-solving and decision-making abilities.
- Strong organizational and time-management skills.
- Knowledge of customer service principles and best practices.
- Ability to work collaboratively in a team environment.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with CRM systems like Oracle, Salesforce, or Strata.
Note: Employment in this role is subject to compliance with all legal requirements in the UAE. Additional responsibilities may be assigned based on business needs.
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