Retail Survey Executive - Customer Experience & Data Analysis
Job Overview
Sharaf DG is looking for a detail-oriented Retail Survey Executive to support our customer experience and quality control efforts through field surveys and data analysis. Based in Dubai, this role is essential in gathering accurate data, improving store operations, and enhancing customer satisfaction through mystery audits, daily surveys, and service quality checks.
Job Location: Dubai, United Arab Emirates
Industry: Retail
Function: Research / Lab
Salary: 4000-5500 monthly (Market estimated)
Gender: Any
Job Type: Full-time
Job Overview
As a Retail Survey Executive, you will conduct regular in-store surveys, mystery audits, and performance evaluations to capture authentic data and drive customer-focused improvements. The role demands accuracy, timely reporting, and collaboration with frontline teams to implement feedback-driven changes. Your insights will contribute to improving setup quality, customer satisfaction, and business value growth.
Key Responsibilities

• Conduct daily and monthly retail surveys to assess service quality, customer satisfaction, and process compliance
• Ensure accuracy and consistency in data collection and report submission
• Submit daily reports and escalate critical feedback for immediate action
• Monitor mystery shopper scores and identify improvement opportunities
• Contribute to reducing customer complaints related to product setup or service quality
• Support initiatives aimed at increasing MS Office business performance compared to the previous year
• Analyze survey data to generate insights that support operational and commercial decision-making
• Collaborate with retail and customer service teams to close quality gaps

Job Requirements

• Graduate or Diploma in any discipline
• 1-3 years of experience in retail operations, research, or customer service
• Strong research and analytical skills; ability to derive insights from survey data
• Attention to detail and accuracy in data entry and reporting
• Proficiency in Microsoft Office, especially Excel and PowerPoint
• Excellent communication skills and a customer-oriented mindset
• Ability to work independently and collaboratively across departments
• Problem-solving skills with adaptability during field assignments

What We Offer

• Role at the intersection of customer experience, quality assurance, and retail insights
• Exposure to dynamic store environments and high-impact operational decisions
• Competitive salary with opportunities for performance-based recognition
• Professional growth and development in data-driven retail operations
• Supportive team culture focused on continuous improvement

About the Company
Sharaf DG is one of the UAE's leading electronics and technology retailers, known for delivering exceptional customer service and innovation across its retail network. As part of the Sharaf Group, the company is committed to using data and research to drive operational excellence and improve the customer journey at every level. Join Sharaf DG's customer experience team to shape smarter retail environments through actionable insights.
Job Title Retail Survey Executive - Customer Experience & Data Analysis
Retail Survey Executive - Customer Experience & Data Analysis
Job Overview
Sharaf DG is looking for a detail-oriented Retail Survey Executive to support our customer experience and quality control efforts through field surveys and data analysis. Based in Dubai, this role is essential in gathering accurate data, improving store operations, and enhancing customer satisfaction through mystery audits, daily surveys, and service quality checks.
Job Location: Dubai, United Arab Emirates
Industry: Retail
Function: Research / Lab
Salary: 4000-5500 monthly (Market estimated)
Gender: Any
Job Type: Full-time
Job Overview
As a Retail Survey Executive, you will conduct regular in-store surveys, mystery audits, and performance evaluations to capture authentic data and drive customer-focused improvements. The role demands accuracy, timely reporting, and collaboration with frontline teams to implement feedback-driven changes. Your insights will contribute to improving setup quality, customer satisfaction, and business value growth.
Key Responsibilities

• Conduct daily and monthly retail surveys to assess service quality, customer satisfaction, and process compliance
• Ensure accuracy and consistency in data collection and report submission
• Submit daily reports and escalate critical feedback for immediate action
• Monitor mystery shopper scores and identify improvement opportunities
• Contribute to reducing customer complaints related to product setup or service quality
• Support initiatives aimed at increasing MS Office business performance compared to the previous year
• Analyze survey data to generate insights that support operational and commercial decision-making
• Collaborate with retail and customer service teams to close quality gaps

Job Requirements

• Graduate or Diploma in any discipline
• 1-3 years of experience in retail operations, research, or customer service
• Strong research and analytical skills; ability to derive insights from survey data
• Attention to detail and accuracy in data entry and reporting
• Proficiency in Microsoft Office, especially Excel and PowerPoint
• Excellent communication skills and a customer-oriented mindset
• Ability to work independently and collaboratively across departments
• Problem-solving skills with adaptability during field assignments

What We Offer

• Role at the intersection of customer experience, quality assurance, and retail insights
• Exposure to dynamic store environments and high-impact operational decisions
• Competitive salary with opportunities for performance-based recognition
• Professional growth and development in data-driven retail operations
• Supportive team culture focused on continuous improvement

About the Company
Sharaf DG is one of the UAE's leading electronics and technology retailers, known for delivering exceptional customer service and innovation across its retail network. As part of the Sharaf Group, the company is committed to using data and research to drive operational excellence and improve the customer journey at every level. Join Sharaf DG's customer experience team to shape smarter retail environments through actionable insights.
Post Details
Job Start Date
Salary from 4000.00
Salary to 5500.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location