Uae National Customer Relations Executive
Dubai, United Arab Emirates
Job Description
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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group\xe2\x80\x99s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
Overview of the role:
To coordinate and ensure that accurate operational procedures are being maintained in the efficient administration of:
What you will do:
Required Skills to be successful:
What equips you for the role: High School Degree
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world\xe2\x80\x99s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
- Credit card payment management
- Customer requests \xe2\x80\x93 Financial & Non-Financial changes
- Insurance policy
- Customer touchpoints related tasks (Invoicing, Billing, etc)
What you will do:
- Timely verification & activation of customer subscriptions.
- Timely billing of customers agreements by charging of customer\xe2\x80\x99s credit cards via credit card portal.
- Timely representation of declined credit cards & escalation to collections department if required.
- Update customer account for receipts and credit card monthly subscription returns.
- Ensure correct monthly and ancillaries billing.
- Manage timely return of vehicles at end of subscription.
- Manage damage process charges accordingly.
- Process refunds (if required) on a timely manner.
- Ensure proper insurance coverage for vehicles.
- Precise insurance policy set up in system
- Support customer Services area in coordination of query & complaint resolution
- Coordinate with logistics team the delivery and collection of vehicles
- Communicate feedbacks accurately to the relevant managers for their subsequent action
- Recording data in systems and other data sheets as required by business and Management
- Knowing basic outline of car rental policies
- Feedback on process gaps, policies and subscription requirements to be communicated on regular basis to Customer Service Manager
- Evolving together with the growing and changing organisation
Required Skills to be successful:
- At least 2-year experience in agreement activation and contract management in rental and/or leasing company.
- General understanding of Car rental industry.
- Strong customer relations and team building skills.
- Languages Fluent English. Arabic would be advantage.
- Strong commercial acumen.
- Ability to maintain a good Tracking system on applications for better management of business.
- Effective in setting priorities and scheduling activities.
- Excellent communication, problem solving and analytical skills.
What equips you for the role: High School Degree
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world\xe2\x80\x99s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
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Job Detail
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Job IdJD1507935
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned