Job Description

We are looking for a UAE National Call Centre Agent to join our dynamic Automotive Division, where you will be the first point of contact for customer inquiries, service bookings, and product support. Your mission is to deliver a seamless, professional customer experience that builds loyalty and trust.
This role is ideal for someone with strong communication skills, a proactive attitude, and a passion for delivering excellent service. The right candidate will be tech-savvy, detail-oriented, and thrive in a fast-paced environment. If you're ready to be the voice of a leading automotive brand, read on.
Key Responsibilities
Customer Support & Service Coordination

• Handle inbound and outbound customer calls with professionalism and empathy
• Book vehicle service appointments and follow up on customer requests
• Provide accurate information about products, services, and offers
• Resolve customer concerns quickly and efficiently, escalating when necessary

Collaboration & Communication

• Coordinate with workshop and service advisors for appointment availability
• Communicate service updates and delivery timelines to customers
• Liaise with internal departments to ensure a smooth customer journey
• Maintain clear and updated call logs using CRM tools

Performance & Reporting

• Meet daily and monthly KPIs, including call handling time and customer satisfaction
• Generate reports on customer feedback and recurring issues
• Support the team in achieving sales conversion targets for upsells or add-on services
• Continuously seek ways to improve call centre operations and customer experience

Requirements:

• UAE National with Family Book
• 1-2 years of experience in customer service, preferably in automotive or call centre environments
• Excellent verbal and written communication in English and Arabic
• Familiarity with CRM systems and basic Microsoft Office tools
• High attention to detail and customer-first mindset
• Ability to work under pressure and manage multiple tasks
• High school diploma or equivalent

Salary & Benefits:

• Competitive Salary: 5,000 - 8,500 AED
• Target-based incentive structure with commission potential
• Medical insurance
• 30 days of paid annual leave
• Career development and training opportunities within the group

Work Arrangement:

• Type: Full-time, on-site position

Why Join Us?
? Be the voice of a respected automotive brand
? Enjoy a commission-based role with growth potential
? Thrive in a team that values professionalism, support, and performance
? Access continuous training and career progression within a stable group
If you're dependable, proactive, and take pride in helping customers--apply today!
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