Travel & Hospitality Consultant Global Enterprise Architecture Project

Dubai, United Arab Emirates

https://www.mncjobsgulf.com/company/apt-resources

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Job Description

: Apt Resources is seeking a seasoned Travel & Hospitality Consultant to join our client's team. This is an exciting opportunity to contribute to strategic digital transformation initiatives across the hospitality sector while also helping grow the client's Hospitality Practice and go-to-market (GTM) strategy. The role requires specific expertise in the hotel management business domain as well as exposure to the travel tech space to bring the most value to our internal and external clients. Key Responsibilities

Act as Senior Business Analyst in international Enterprise Architecture engagements, offering proactive process improvements.
Deliver high-quality consulting artifacts for CXO-level and operational stakeholders.
Lead business analysis for hospitality systems including PMS, POS, CRM, OTA integrations, loyalty programs, and guest experience platforms.
Gather, document, and analyze detailed business processes and functional requirements across operations, sales, marketing, finance, and IT.
Conduct gap analysis, root cause analysis, and process mapping (e.g., guest journey transformation).
Collaborate with product, architecture, and design teams to define system features and digital product roadmaps.
Serve as a subject matter expert (SME) for hospitality solutions and compliance standards.
Support implementations, data migration, and UAT processes as a hospitality domain SME.
Define KPIs and track customer satisfaction and service delivery metrics.
Lead workshops and one-on-one stakeholder interviews to gather requirements.
Prepare business cases, feasibility studies, and cost-benefit analyses.
Ensure alignment between technical solutions and business needs.