Travel Consultant Leisure & Retail
Dubai, United Arab Emirates
Job Description
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Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment. Al Rostamani Travels and holidays is a market leader in delivering comprehensive travel and holiday related services in the UAE. Its services include corporate travel along with a wide range of local and international holiday packages.
Job Purpose
Consult and design itineraries to make customer\xe2\x80\x99s travel arrangements. Once the design aspect has been completed, book flights, accommodation, transfers etc. Build and maintain relationship with clients and suppliers in line with the department\xe2\x80\x99s objective to bring in values to the organization.
Job Responsibilities
Deal with VIP / Complex clients and escalated internal and external operational issues to ensure all queries are managed efficiently.
- Consult and design customized itineraries to meet client\xe2\x80\x99s leisure requirements. Provide Quotations with multiple options to clients to assure them that they have received the best available deals.
- Regularly Monitor queues of air and non-air bookings to ensure all changes are updated respectively and communicated with clients immediately.
- Ensure compliance within ART and as per Terms & Conditions defined by suppliers to maintain accuracy in issuance and refund of value documents and timely management of receivable and payables.
- Create & maintain client profiles in the system to ensure data is updated and available to complete booking processes efficiently.
- Smart selling such upselling, cross-selling, capitalizing on business deals, promotions, from airlines & suppliers, negotiating spot deals to ensure that the consultant is adding value to clients and to ART.
- Attend FAM Tours, workshops, trainings, roadshows to keep abreast of the product and destination knowledge.
- Report cash/PO document daily.
Job Requirements
Qualifications
- Higher Secondary educated or equivalent
Experience
- Minimum 3 \xe2\x80\x93 5 years relevant experience
Knowledge & Skills
- Leisure Travel industry knowledge.
- Previous experience and working with travel systems.
- Geographical knowledge
- Good relationship building skills
- Works well under pressure
- Ability to work to deadlines
- Ability to multitask
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Job Detail
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Job IdJD1515547
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned