Transformation Lead Partner Integration Orchestrator
UAE, United Arab Emirates
Job Description
We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the business, which has a number of well-known customer facing brands such as Allianz Care, Nextcare and Medi24.
The International Health line of business provides international health, life and disability insurance and services, reinsurance and administration services to a wide range of customers. These include multinational companies, intergovernmental organisations (IGOs), non-governmental organisations (NGOs), private individuals, families and students. Our mission is to ensure that customers have access to quality healthcare through our support, care and commitment to go the extra mile. We are a truly global health partner for our customers, ensuring fast and simple access to the best advice, treatment and value for our customer.
The International Health line of business provides international health, life and disability insurance and services, reinsurance and administration services to a wide range of customers. These include multinational companies, intergovernmental organisations (IGOs), non-governmental organisations (NGOs), private individuals, families and students. Our mission is to ensure that customers have access to quality healthcare through our support, care and commitment to go the extra mile. We are a truly global health partner for our customers, ensuring fast and simple access to the best advice, treatment and value for our customer.
Summary:
The role of Transformation Agent involves driving the Transformation of My Nextcare (mobile App & member Portal) from both technical and strategic perspectives. From a technical point of view, the Transformation Agent will be responsible to drive the configuration, set-up, activation, and ensure that My Nextcare functionalities are well adapted to the clients and market preferences. Likewise, from a strategic point of view, the incumbent in this role is responsible to ensure that My Nextcare satisfies the different market demands and the stakeholders are onboard with the updates.
Main Responsibilites:
Leading the Digital Product Setup and Configuration
- Identify the needed setup and configuration checklist and create the procedure that will be adapted as per the different countries / business units and client needs
- Ensure all local processes are adapted and aligned to ensure the PIO functionalities are performing as designed
- Coordinate with the involved team members that will be applying the needed setup & configuration for the Product
Promoting the Digital Product Functionalities for internal stakeholders
- Stay fully aware about the latest Product releases, understanding each release impact on the different clients & markets
- Ensure the Digital Product functionalities are well understood by the different countries and stakeholders
- Ensure the Digital Products manuals and user manuals are continuously communicated to the different stakeholders
- Work closely with the sales team and Product ambassadors ensuring a clear alignment of Product functionalities and utilization
- Work closely with the Product owners ensuing that the Digital Product roadmaps satisfies the different markets needs
Training
- Conduct the needed trainings for the involved department (e.g. sales teams, support teams…)
- Ensure training materials, manuals and user guides are up-to-date
Level 2 Support
- Provide assistance and support as maybe required from a technical standpoint
- Liaise with the concerned teams for problem resolution
Monitoring, Adoption, & Performance
- Continuously monitor the Digital Product usage of new functionalities and their performance
- Continuously monitor the Digital Product technical performance
- Provide regular monthly report on the raised issues & support cases
Minimum Requirement:
- Bachelor Degree, preferably in IT and relevant certifications
- Knowledgeable about managing and maintaining Mobile App & Portal
- Ability to dive into details and be hands-on on Digital Product lifecycle
- Good understanding of operational transactions between TPA and its partners
- Understanding of XML, JSON’s
- Strong Excel skills
- Basic level understanding of web services and API’s
- Experience working with regionally distributed teams and business partners
- Fit to carry out duties
- Legally permitted to work in the country of operations
- Carry no travel restrictions.
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Job Detail
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Job IdJD1414282
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUAE, United Arab Emirates
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EducationNot mentioned