We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the business, which has a number of well-known customer facing brands such as Allianz Care, Nextcare and Medi24.

The International Health line of business provides international health, life and disability insurance and services, reinsurance and administration services to a wide range of customers. These include multinational companies, intergovernmental organisations (IGOs), non-governmental organisations (NGOs), private individuals, families and students. Our mission is to ensure that customers have access to quality healthcare through our support, care and commitment to go the extra mile. We are a truly global health partner for our customers, ensuring fast and simple access to the best advice, treatment and value for our customer.

Summary:

The role of the Transformation Lead involves driving the Transformation of the Digital Product(s) from both technical and strategic perspectives. From a technical point of view, the Transformation Lead is responsible to drive the configuration, set-up, activation, and ensure that the Digital Product(s) functionalities are well adapted to the clients and market preferences. Likewise, from a strategic point of view, the incumbent in this role is responsible to ensure that the Digital Product(s) satisfies the different market demands and the stakeholders are trained & onboard with the updates.

Main Tasks:

Leading the Digital Product Setup and Configuration

• Identify the needed setup and configuration checklist and create the procedure that will be adapted as per the different countries / business units and client needs.

• Ensure all local processes are adapted and aligned to ensure the Digital Product(s) functionalities are performing as designed

• Coordinate with the involved team members that will be applying the needed setup & configuration for the Digital Product(s)

Promoting the Digital Product Functionalities for internal stakeholders

• Stay fully aware about the latest Digital Product(s) releases, understanding each release impact on the different clients & markets

• Ensure the Digital Product(s) functionalities are well understood by the different countries and stakeholders

• Ensure the Digital Products(s) manuals and user manuals are continuously communicated to the different Digital Product(s) stakeholders

• Work closely with the sales team and Digital Product(s) ambassadors ensuring a clear alignment of Product(s) functionalities and utilization

• Work closely with the Product owners ensuing that the Digital Product(s) roadmaps satisfies the different markets needs

Training

• Conduct the needed trainings for the involved department (e.g. sales teams, support teams\xe2\x80\xa6)

• Ensure training materials, manuals and user guides are up-to-date

Level 2 Support

• Provide assistance and support as maybe required from a technicality standpoint

• Liaise with the concerned teams for problem resolution

Monitoring, Adoption, & Performance

• Continuously monitor the Digital Product(s) usage of new functionalities and their performance

• Continuously monitor the Digital Product(s) technical performance

• Provide regular monthly report on the raised issues & support cases, number of users, and used functionalities

Minimum Requirements:

• Bachelor Degree in the considered domain

• Knowledgeable about managing & maintaining the Digital Product

• Ability to dive into details and be hands-on on Digital Product lifecycle

• Fit to carry out duties

• Legally permitted to work in the country of operations

• Carry no travel restrictions.

Allianz