Welcome and induct clients to Rebound
Responsible for handling phone and email communications with clients
Cash handling and reporting.
Maintain and update client records
Provide reports as requested by management
Work on tasks as allocated by your supervisor, adhering to due dates of deliverable items
Induct new staff to uses of customer management system and administration duties
Assist with assessment and performance reviews of subordinate staff
Maintain cleanliness, tidiness and stock levels within the reception area
Promote continuous improvement in practice and help to generate innovative ideas within the department
Attend to clients with a high level of customer service
Refer clients to the appropriate team member for guidance outside of your scope
Work in collaboration with all members of Rebound team to continually enhance the member experience
Promote sales and help the business grow, a large part of which is by providing information and upholding a manner representative to Rebound.
Coordinates with the internal set up of the trampoline and how it operates
Is comfortable on the trampoline itself in case there is in need to assist a client in the trampoline area.
Ensure that clients have all the necessary props prior to joining the activity
Perform other assigned tasks from time to time
Job Types: Full-time, Contract, Permanent
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