Job Description

Job title
Training Officer - Lounges & Hospitality (F&B)
Ref #
225190
Location
Qatar - Doha
Job family
Corporate & Commercial
Closing date: 19-Aug-2025

About the role

As a Training Officer, you will be working closely with the Training Manager to develop and execute service excellence for our team, creating content by analysing the customer journey across the lounges, creating standards, best practises for each touch point and develop training plans and delivers training to ensure all staff are prepared to deliver a high level of service. You will review all training programs for lounge staff across the Qatar Airways network including outstation lounges. As well, you'll contribute, promote and support the delivery of a professional Five Star Service of training in all aspects of the training process.


Key Accountabilities include, but are not limited to:


Develop and keep updated classroom training programs for required subjects. Review and revise training content of all training with any changes in procedures Review feedback from training programs delivered so that potential areas requiring address are recognized and changes made accordingly. Write assessments for all trainees. Coach, develop and provide feedback to trainees on performance to form part of the appraisal management system. Provide constructive feedback to the managers on counselling for trainees where required on matters related to their ability to meet standards and instructional objectives. Design and develop interactive training in various formats and methods. Determine the instructional methods such as individual training, group instruction, lectures, demonstrations, meetings and workshops. Create PowerPoint presentations, facilitator guides, participant workbooks, manuals, brochures, job aides and posters. Liaise with all relevant line departments within the lounges to ensure that appropriate training needs/requirements are highlighted / established and related documentation, policies and procedures are implemented as required. Deliver classroom training programs and coaching for all grades of staff as required by the lounge management. Maintains rates of competency of students of at least 90% of total number of students directly trained (demonstrates effectiveness of training). At least 80% of student feedback results for relevant programs delivered fall within the 2 upper categories of student satisfaction. Provide feedback, coaching and write course progress reports on trainees' performance. Written progress reports must be completed at the end of each course undertaken. Assess, evaluate and certify trainees on courses conducted. This also includes coaching and reassessing where required for trainees who have failed to meet the required standard: Completion of assessments within the following working week. Support training units for conducting special projects and research initiatives as required. This should be in roles related to development of staff and business requirements. Train and develop other employees in junior training roles, to ensure succession planning is in place. Maintain training records, course completions, shortfalls, training evaluations, assessments, attendance records as well as scheduling of participants to meet the course completion timelines.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.


Join us as we dare to achieve what's never been done before.

Qualifications

About you

The successful candidate will have the following qualifications:


High School Qualification / Vocational Qualification /Diploma or Equivalent (Type of Diploma Based on Role) with Minimum 4 years of job-related experience; or Bachelor's Degree or Equivalent with Minimum 3 years of job-related experience
Job-specific skills & experience:


Must have a passion for delivering 5-star service experiences, dynamic and customer focused. Experience in writing LOP, SOPs, developing training plans and executing training sessions is essential Innovative and provide creative solutions for training and learning Must have excellent organisational skills to set priorities, handle multiple responsibilities, work interruptions and meet deadlines. Computer skills, including Microsoft Excel, Word and PowerPoint. Strong mentoring and coaching skills, ability to delegate work, set clear direction and manage workflow. Must have good interpersonal skills, confident and dynamic public speaker, intercultural awareness, easily gains trust and support of colleagues.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before. So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.


Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.



So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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