Job Description

Training and Development Officer - First Abu Dhabi Bank - Abu Dhabi, UAE
Position Overview
Training and Development Officer at First Abu Dhabi Bank in Abu Dhabi supports capability building across retail and distribution functions by designing, coordinating, and delivering effective training programs. The role focuses on onboarding, continuous learning, product and policy knowledge, and engagement initiatives that enhance staff performance, service quality, and business outcomes.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Training and Development
Salary: 9000-13000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Create, implement, and maintain the Business Knowledge calendar to support ongoing learning needs
• Conduct new hire orientation programs for frontline and support roles
• Identify training gaps through staff interaction, performance reviews, channel metrics, and support tools
• Plan, conduct, and coordinate training sessions for tellers, customer service officers, business development officers, direct sales agents, and other roles as required
• Design training programs and collaborate with internal and external subject matter experts
• Develop engaging training materials and visual content aligned with Sales and Distribution objectives and FAB brand guidelines
• Recommend and implement innovative training approaches, techniques, and programs
• Prepare training agendas and manage logistics including venues, invitations, attendance, and follow-ups
• Track training attendance and feedback, driving higher engagement and satisfaction levels
• Build strong partnerships with business units to align training with operational needs
• Ensure staff are trained on products, policies, propositions, and systems, including refresher programs
• Schedule workshops, drop-in clinics, and campaign refreshers to keep initiatives active
• Create virtual assessments and questionnaires to evaluate knowledge retention
• Conduct branch and floor visits to support engagement and digital journey adoption
• Provide ongoing knowledge support via email, calls, and collaboration tools
• Prepare and share monthly Business Knowledge MIS and reports
• Perform additional duties as assigned

Ideal Profile

• Bachelor's degree in Business Administration, Human Resources, or a related discipline
• Master's degree preferred
• Minimum 2 years of experience in a banking or customer service environment
• Strong written, verbal, analytical, and communication skills
• Proficiency in MS Office applications
• Customer-focused mindset with strong attention to quality
• Ability to engage effectively with stakeholders at all levels

Why Join Us

• Join the UAE's largest bank with a strong learning and development culture
• Contribute to workforce capability building and service excellence initiatives
• Work closely with business units on impactful training programs
• Competitive compensation and benefits aligned with the Abu Dhabi banking market

About the Company
First Abu Dhabi Bank is the UAE's largest bank and one of the world's most established financial institutions, offering a comprehensive range of corporate, investment, retail, private, and Islamic banking services. Headquartered in Abu Dhabi, FAB is recognized for its strong governance, inclusive culture, and commitment to developing talent while delivering secure, customer-focused financial solutions.
Job Title Training and Development Officer - First Abu Dhabi Bank - Abu Dhabi, UAE
Training and Development Officer - First Abu Dhabi Bank - Abu Dhabi, UAE
Position Overview
Training and Development Officer at First Abu Dhabi Bank in Abu Dhabi supports capability building across retail and distribution functions by designing, coordinating, and delivering effective training programs. The role focuses on onboarding, continuous learning, product and policy knowledge, and engagement initiatives that enhance staff performance, service quality, and business outcomes.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Training and Development
Salary: 9000-13000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Create, implement, and maintain the Business Knowledge calendar to support ongoing learning needs
• Conduct new hire orientation programs for frontline and support roles
• Identify training gaps through staff interaction, performance reviews, channel metrics, and support tools
• Plan, conduct, and coordinate training sessions for tellers, customer service officers, business development officers, direct sales agents, and other roles as required
• Design training programs and collaborate with internal and external subject matter experts
• Develop engaging training materials and visual content aligned with Sales and Distribution objectives and FAB brand guidelines
• Recommend and implement innovative training approaches, techniques, and programs
• Prepare training agendas and manage logistics including venues, invitations, attendance, and follow-ups
• Track training attendance and feedback, driving higher engagement and satisfaction levels
• Build strong partnerships with business units to align training with operational needs
• Ensure staff are trained on products, policies, propositions, and systems, including refresher programs
• Schedule workshops, drop-in clinics, and campaign refreshers to keep initiatives active
• Create virtual assessments and questionnaires to evaluate knowledge retention
• Conduct branch and floor visits to support engagement and digital journey adoption
• Provide ongoing knowledge support via email, calls, and collaboration tools
• Prepare and share monthly Business Knowledge MIS and reports
• Perform additional duties as assigned

Ideal Profile

• Bachelor's degree in Business Administration, Human Resources, or a related discipline
• Master's degree preferred
• Minimum 2 years of experience in a banking or customer service environment
• Strong written, verbal, analytical, and communication skills
• Proficiency in MS Office applications
• Customer-focused mindset with strong attention to quality
• Ability to engage effectively with stakeholders at all levels

Why Join Us

• Join the UAE's largest bank with a strong learning and development culture
• Contribute to workforce capability building and service excellence initiatives
• Work closely with business units on impactful training programs
• Competitive compensation and benefits aligned with the Abu Dhabi banking market

About the Company
First Abu Dhabi Bank is the UAE's largest bank and one of the world's most established financial institutions, offering a comprehensive range of corporate, investment, retail, private, and Islamic banking services. Headquartered in Abu Dhabi, FAB is recognized for its strong governance, inclusive culture, and commitment to developing talent while delivering secure, customer-focused financial solutions.
Post Details
Job Start Date
Salary from 9000.00
Salary to 13000.00
Number of Vacancies 1
Location -
Location City Abu Dhabi
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required