Job Description

###

Description

We are seeking a dedicated and detail-oriented Ticketing Agent to join our esteemed hospitality team. In this important role, you will be responsible for managing ticket sales and reservations for a variety of events and services offered by our organization. The ideal candidate should possess exceptional customer service skills and have a strong ability to handle multiple tasks efficiently in a fast-paced environment. As a Ticketing Agent, your primary responsibility will be to ensure a seamless and enjoyable experience for our guests from the moment they inquire about ticket availability to the completion of their transaction.


###

Responsibilities

Process ticket sales, reservations, cancellations, and exchanges promptly and accurately. Assist customers with inquiries related to ticket availability, pricing, and schedules. Maintain up-to-date knowledge of ticketing systems, policies, and procedures. Resolve customer issues and complaints with professionalism and a solution-oriented approach. Coordinate with other departments to ensure smooth event or service execution. Handle cash transactions, billing, and documentation in compliance with company standards. Maintain accurate records of ticket sales and customer interactions. Support promotional campaigns by providing information and upselling when appropriate.

###

Requirements

High school diploma or equivalent; additional education in hospitality or customer service is a plus. Proven experience in ticketing, customer service, or hospitality roles preferred. Strong communication and interpersonal skills with a customer-focused mindset. Proficiency in ticketing software and reservation systems is desirable. Ability to multitask, work under pressure, and maintain attention to detail. Basic numeracy skills and experience handling cash transactions. Flexibility to work shifts, including weekends and holidays as needed.

###

Qualifications

Excellent verbal and written English communication skills. Problem-solving abilities with a calm and patient demeanor. Team player with a collaborative attitude and willingness to learn. Strong organizational skills and ability to manage time efficiently.

###

Benefits

Competitive salary with performance-based incentives. Opportunities for professional growth and development within IIQAF. Supportive and inclusive work environment fostering teamwork. Access to employee discounts and hospitality-related perks. * Comprehensive training to enhance your skills and knowledge.