Job Description

Job Title:

Travel Ticketing Agent

Department:

Customer Service / Sales / Reservations

Reports To:

Ticketing Supervisor, Travel Manager, or Customer Service Lead

Job Summary:

A

Travel Ticketing Agent

assists customers with booking, modifying, and managing travel tickets, including flights, hotels, car rentals, and tour packages. They provide excellent customer service, process transactions, and ensure smooth travel arrangements while adhering to airline and travel industry regulations.

Key Responsibilities:1. Ticket Sales & Reservations

Assist customers in booking, canceling, or modifying airline tickets, hotel stays, and other travel services. Provide accurate information on flight schedules, fares, seat availability, baggage policies, and promotions. Process payments securely and issue tickets, e-tickets, or booking confirmations. Upsell additional services (e.g., travel insurance, seat upgrades, hotel packages).

2. Customer Service & Support

Respond to inquiries via phone, email, chat, or in-person at a ticket counter. Handle customer complaints, refunds, and rebooking requests professionally. Assist travelers with special requests (e.g., wheelchair assistance, meal preferences, visa requirements). Provide guidance on travel documentation (passports, visas, COVID-19 regulations).

3. Administrative & Compliance Duties

Verify passenger identification and travel documents (e.g., passports, visas). Maintain accurate records of bookings, payments, and customer interactions. Follow airline policies, IATA regulations, and company procedures. Assist with check-in procedures and boarding passes when applicable.

4. Problem Resolution & Troubleshooting

Resolve booking errors, flight cancellations, delays, or overbooking issues. Coordinate with airlines, hotels, and travel partners to find alternative solutions. Handle emergency situations (e.g., missed flights, lost tickets, last-minute changes).

5. Technology & Systems Management

Operate ticketing software, payment systems, and office equipment (printers, scanners). Stay updated on airline rules, fare structures, and industry trends.

Qualifications & Skills:

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Experience:

Previous experience in travel agencies, airlines, or customer service preferred.
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Technical Skills:

Proficiency in Microsoft Office, and online booking tools.
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Communication:

Excellent verbal and written communication skills.
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Customer Focus:

Friendly, patient, and able to handle stressful situations.
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Attention to Detail:

Accurate data entry and problem-solving skills.
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Flexibility:

Willingness to work shifts, weekends, and holidays.

Work Environment:

Location:

abu dhabi

Conditions:

Fast-paced, may require standing for long periods or handling high-pressure situations.

Salary & Benefits:

Salary:

Handsome amount + Commissions

Perks:

Travel discounts, health benefits, and career growth opportunities.

Ideal Candidate Traits:

Passion for travel and helping customers. Strong multitasking and organizational skills. Ability to work under pressure in a dynamic environment.
Job Type: Full-time

Pay: AED2,000.00 - AED2,500.00 per month

Application Deadline: 31/05/2025