Job Description

Schedule: Full-time Shift: Standard YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

Overall Role Purpose Lead, manage and develop tender management in MENA ensuring a high success rate in winning and implementing tenders to meet the revenue targets for MNC Customers (Global and Regional), GFPS, CSI customers in MENA. Engage all key stakeholders to ensure a timely and quality driven response. Ensure accurate and on time launch of customer contract implementation. Coordinate with countries to make sure that the implementation is done correctly within the defined SLA. Lead the day-to-day management of Global and Regional MNC customer programs, business planning and reporting, help develop bespoke regional solutions in conjunction with RCMs and COG. Drafting of Standard Operations Procedures (SOPs), Service Level Agreements (SLAs) and customer-related communications, performance monitoring and any other requests that is a part of the after-sales environment. Support RCMs with business reviews for MNC Customers to make sure customer loyalty and retention is maintained.

Your Tasks: Customer: External Business Roles: Ensure that Tender Management meets the response requirements of our customers. Participate in Customer Meetings with the Commercial Team in order to obtain a detailed understanding of customer's requirements and or to provide detailed information about the DHL solution. Recognizing that DHL Commercial Team is the ultimate owner of all RFQ"s. Address customers' questions and requirements throughout the Tender Process and presents clearly and completely DHL solutions designed for the customer

Internal Functional Roles: Ensure the tender team meets the support requirements of the internal stakeholders, being RCMs, Global Heads of MNC and GFPS, SPL Managers and National Customers from countries in the region. Communicate tender strategy to all internal stakeholders Manage the relationships with all internal stakeholders Support the Regional Customer Manager by providing a solution relevant to the customers' transportation and or logistics requirements Maintain professional and good relationships with all internal stakeholders Ensure achievement of performance and revenue targets across respective sales channels Work with Regional and Area Customer Operations Manager

Stakeholder: Internal: Support Global and Regional Customer Managers, Director of Global Financial Services, SPL Managers and National Account Managers in responding to multi-country tenders. Leverage customer industry solutions in MENA, based on previous tender responses Engage and empower National Sales Managers in MENA countries to understand and apply the regional tender process to their local tenders and requirements. Share Best Demonstrated practices & engage with the MNC Global tender teams in the creation of a harmonised approach for Global Tenders

Internal Business Role: Utilise and leverage sales activity management tools to ensure optimal inputs into the sales process. Successful conversion and implementation of new business in line with the proposal submitted and accurate capture of all terms and conditions agreed. Compile quantitative data and qualitative data for the weekly Tender Review Board (TRB) Keep a list of all submitted RFQ's and RFI's as well as submitted bids and continuously monitor the evolution of previously submitted RFQs. Provide MNC MENA Reporting and Tender MENA Reporting on a monthly basis.

Process: RFQ Support Activities: Lead and coordinate tender process to ensure on time consistent, relevant and highly competitve business propositions Support RCM's and Global Customer Managers by making a go/no go decision, so resources are used with maximum effectiveness Team building; involving the required functional experts, regions, countries and business units and facilitate alignment between team members Define the right standard product mix meeting the customer requirements together with the functional experts and other required stakeholders Utilize the Global Tender database as a way to manage the flow of RFQ's and engage all team members in the alignment of Pricing strategy on Global RFQ's Adhere to regional guidelines for pricing and margin management. Support the Bid Owner during the selling/negotiation process by providing information, detailed product & process documentation and re-working the tender and pricing analysis. Initiate support from regional support functions (operations support, pricing, logistics, IT solutions) to provide the most cost effective non-sales support for all customers as required.

Business Support Activities: Initiate all MNC monthly reporting including MNC Country packs, MNC Flash Report and regular reporting for after-sales MNC activities Proactively support where and when required including, customers QBR preparation, SOP drafting and overall aftersales alignment.

Your Profile: Knowledge of Supply Chain, Transportation, Operations. 2-3 years of Experience in sales/tender Management environment Knowledge of DHL Products Experience in project and process management Experience in International environment Knowledge of the Logistics Industry Business degree or university background in Economics / Mathematics/Logistics Project Management training MS Office, Excel, Access, Power Point. Excellent command of English, multi-language preferred Solid analytical and strategic thinking Good communication and negotiation skills. Fluency in English (written and oral) is essential, other languages will be an advantage. Super user of MS Access, MS Excel and MS Power Point. Capable of objective decision-making. Sharp eye/flair for figures and detail-oriented Proven experience in hands-on project management and multi-tasking High cross cultural skills with proven experience in working successfully in a multi-cultural environment A qualified and experienced trainer Commercially minded and ability to create a positive image with DHL customers Strong initiative and high achievement drive Strong understanding of commercial processes is a requisite Ability to work in a global team Ability to integrate and work successfully in diverse cultures and environments. Willingness to travel as required.

Our Offer: Strong career support in an international environment. Great culture and colleagues. Multifarious benefit programm.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!