Tenant Relations Officer (dubai)
Job Description
KAIZEN Asset Management Services is a leading property management firm in Dubai, is seeking a detail-oriented and results-driven individual to join our team as an Excellence Officer. At Kaizen, we are committed to continuous improvement and delivering exceptional quality in everything we do.
Responsibilities
+ - Respond promptly and professionally to customer inquiries and complaints via phone, and email.
- Provide accurate information about our properties, amenities, and leasing options.
- Assist customers in navigating our online platforms and resolving any technical issues they may encounter.
- Coordinate with other departments to ensure timely resolution of customer issues and requests.
- Maintain detailed and accurate records of customer interactions in our CRM system.
- Gather and analyze customer feedback to identify areas for improvement and recommend appropriate actions.
- Collaborate with the marketing team to develop and implement customer engagement initiatives.
- Stay updated on industry trends, market conditions, and competitors to provide valuable insights to customers.
- Conduct customer satisfaction surveys and utilize feedback to improve our service delivery.
Requirements
+ Bachelor's degree in Business Administration, Engineering, or a related field + Excellent analytical and problem-solving skills.
+ Attention to detail and ability to manage multiple projects simultaneously.
+ Excellent communication and interpersonal skills.
+ Proficiency in using quality management tools and software.
+ Strong organizational and project management skills.
+ Ability to work both independently and as part of a team.
+ Commitment to continuous improvement and excellence.
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Job Detail
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Job IdJD2053513
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned