Job Description

Join Our Friendly Team in Abu Dhabi!

KAIZEN Asset Management Services is excited to welcome a passionate and personable

Tenant Relations Executive

to our team! If you love helping people and building relationships, this might be the perfect role for you.


As our Tenant Relations Executive, you'll be the friendly face of our property management team, ensuring our tenants feel at home and well taken care of. You'll play a vital role in creating a welcoming environment, resolving any concerns, and enhancing the tenant experience.


Your day-to-day will revolve around connecting with tenants, managing leasing processes, and providing top-notch customer service. If you're organized, proactive, and have a knack for communication, we want to hear from you!

Your Responsibilities:

Leasing & Tenancy Management

Welcome new tenants with a smooth leasing process and assist with renewals. Lead enjoyable site visits. Handle lease registration with DIFC RORP and ensure everything's in order. Kindly address issues with tenants who may need a little reminder of their commitments.

Financial Administration

Prepare and send invoices for new leases and renewals. Cheerfully manage the collection of payments. Keep an eye on coffee card collections.

Compliance & Documentation

Support tenants with any issues related to

Abu Dhabi real estate regulations

, including

ADGM

and

DMT

requirements. Conduct friendly and professional

Know Your Customer (KYC)

checks in line with

Abu Dhabi compliance standards

. Ensure all tenant files and documentation are

accurate, updated, and well-organized

according to

local authority guidelines

. Prepare, manage, and maintain all necessary

NOCs, memos, and compliance documents

required by

Abu Dhabi government entities

.

Tenant & Facility Services

Help tenants with meeting room bookings. Provide access cards and assistance with fingerprint access. Manage car parking spaces and allocations in a friendly manner.

What We're Looking For:

System Proficiency:

Experience with the

CRM system

is a plus!

Adaptability:

Ability to thrive in a

busy, fast-paced environment

.

Customer-Focused:

Kind and communicative with a strong sense of service.

Problem Solver:

A knack for finding solutions for tenant needs.

Requirements

Bachelor's degree in Business Administration, Hospitality Management, or related field. Experience in customer service or tenant relations, ideally in property management. Outstanding communication and interpersonal skills leading with kindness. Professionalism and genuine empathy for tenant situations. Organizational skills with a focus on detail. Comfortable with property management software and Microsoft Office Suite. A team player with the ability to work independently. Strong problem skills focused on providing great service. Familiarity with residential leasing processes is a bonus! A valid UAE driver's license and reliable transportation.

Benefits

Competitive salary and comprehensive benefits package. Opportunities for career advancement and professional development. * Supportive and dynamic work environment.