Job Description

Customer Service Executive - First Abu Dhabi Bank - Abu Dhabi, UAE
Position Overview
The role focuses on delivering exceptional customer service by handling inquiries, resolving issues, and ensuring customers receive accurate information about FAB's products and services. The position requires strong communication skills, problem-solving ability, and consistent adherence to high service standards to protect the bank's financial and reputational integrity.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Customer Support
Salary: 4500-6500 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Customer Support & Issue Resolution

• Attend to customer queries regarding products, services, and billing.
• Identify and resolve customer issues by analysing complaints and determining effective solutions.
• Process adjustments, corrections, or escalations as required and ensure proper follow-up until full resolution.
• Assist customers across all FAB Personal Banking Channels by generating online banking passwords and guiding them through usage.

Service Quality & Performance

• Maintain high service standards for all inbound and outbound calls.
• Meet customer satisfaction targets, SLAs, and quality benchmarks.
• Update customer records accurately through service requests, notes, and complaint logs.
• Demonstrate flexibility in working shifts, including on-call or emergency rotations to support service levels.

Sales Support & Lead Generation

• Identify customer needs and recommend suitable FAB products or services.
• Generate leads for various banking products while maintaining a customer-focused approach.
• Provide feedback to management based on customer interactions and identified needs.

Risk & Compliance

• Ensure adherence to FAB's policies and procedures at all times.
• Comply with AML and regulatory guidelines, ensuring responsible and safe handling of customer information.
• Maintain confidentiality of data and follow security protocols.

Team Contribution

• Collaborate with colleagues and contribute to team goals.
• Participate in daily activities, special tasks, and campaigns assigned by supervisors.
• Maintain punctuality, discipline, and a positive attitude to support an efficient contact centre environment.

Ideal Profile

• High School or Diploma in any discipline.
• 1-2 years of experience in customer service or contact centre roles.
• Strong communication skills in English and/or Arabic.
• Good problem-solving ability, multi-tasking skills, and customer-first mindset.
• Familiarity with banking services and call centre operations is an advantage.

Skills Set

• Customer service
• Conflict resolution
• Call handling & phone etiquette
• Documentation & CRM updating
• Analytical thinking
• Product knowledge
• Multitasking & time management

Why Join Us

• Be part of the UAE's largest and one of the world's safest financial institutions.
• Contribute to a high-performance contact centre environment where your success directly impacts customer satisfaction.
• Build your career in a dynamic and growth-oriented banking environment with continuous learning opportunities.

About the Company
First Abu Dhabi Bank is the UAE's largest financial institution, known for its strength, stability, and innovative banking solutions. FAB serves millions of customers across retail, corporate, and investment banking, driven by a commitment to excellence and customer-centric values.
Job Title Customer Service Executive - First Abu Dhabi Bank - Abu Dhabi, UAE
Customer Service Executive - First Abu Dhabi Bank - Abu Dhabi, UAE
Position Overview
The role focuses on delivering exceptional customer service by handling inquiries, resolving issues, and ensuring customers receive accurate information about FAB's products and services. The position requires strong communication skills, problem-solving ability, and consistent adherence to high service standards to protect the bank's financial and reputational integrity.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Customer Support
Salary: 4500-6500 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Customer Support & Issue Resolution

• Attend to customer queries regarding products, services, and billing.
• Identify and resolve customer issues by analysing complaints and determining effective solutions.
• Process adjustments, corrections, or escalations as required and ensure proper follow-up until full resolution.
• Assist customers across all FAB Personal Banking Channels by generating online banking passwords and guiding them through usage.

Service Quality & Performance

• Maintain high service standards for all inbound and outbound calls.
• Meet customer satisfaction targets, SLAs, and quality benchmarks.
• Update customer records accurately through service requests, notes, and complaint logs.
• Demonstrate flexibility in working shifts, including on-call or emergency rotations to support service levels.

Sales Support & Lead Generation

• Identify customer needs and recommend suitable FAB products or services.
• Generate leads for various banking products while maintaining a customer-focused approach.
• Provide feedback to management based on customer interactions and identified needs.

Risk & Compliance

• Ensure adherence to FAB's policies and procedures at all times.
• Comply with AML and regulatory guidelines, ensuring responsible and safe handling of customer information.
• Maintain confidentiality of data and follow security protocols.

Team Contribution

• Collaborate with colleagues and contribute to team goals.
• Participate in daily activities, special tasks, and campaigns assigned by supervisors.
• Maintain punctuality, discipline, and a positive attitude to support an efficient contact centre environment.

Ideal Profile

• High School or Diploma in any discipline.
• 1-2 years of experience in customer service or contact centre roles.
• Strong communication skills in English and/or Arabic.
• Good problem-solving ability, multi-tasking skills, and customer-first mindset.
• Familiarity with banking services and call centre operations is an advantage.

Skills Set

• Customer service
• Conflict resolution
• Call handling & phone etiquette
• Documentation & CRM updating
• Analytical thinking
• Product knowledge
• Multitasking & time management

Why Join Us

• Be part of the UAE's largest and one of the world's safest financial institutions.
• Contribute to a high-performance contact centre environment where your success directly impacts customer satisfaction.
• Build your career in a dynamic and growth-oriented banking environment with continuous learning opportunities.

About the Company
First Abu Dhabi Bank is the UAE's largest financial institution, known for its strength, stability, and innovative banking solutions. FAB serves millions of customers across retail, corporate, and investment banking, driven by a commitment to excellence and customer-centric values.
Post Details
Job Start Date
Salary from 4500.00
Salary to 6500.00
Number of Vacancies 1
Location -
Location City Abu Dhabi
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required