Job Description

Job Title:

Telephone Operator (Russian Speaker)

Department:

Front Office / Call Center

Reports To:

Front Office Manager / Guest Relations Manager

Position Summary:

The Telephone Operator is responsible for handling all internal and external calls in a courteous and efficient manner, ensuring accurate communication and excellent guest service. Fluency in

Russian

is required to support Russian-speaking guests and provide clear communication.

Key Responsibilities:

Answer, screen, and route incoming calls promptly and professionally Handle guest inquiries and requests via telephone Provide hotel information, services, and facilities to callers Take and relay accurate messages to relevant departments or individuals Assist with wake-up call requests and reminders Maintain updated internal directory of departments and extensions Record and log all calls as required by hotel procedures Handle emergency calls and follow safety and security procedures Support Front Office and Guest Relations with guest communication needs Uphold confidentiality and privacy of guest information at all times

Qualifications & Requirements:

Previous experience as a telephone operator, receptionist, or in customer service preferred

Fluency in Russian is required

; English proficiency is essential Excellent telephone etiquette and communication skills Strong listening and problem-solving abilities Basic computer skills and experience with PBX/telephone systems preferred Ability to multitask and work under pressure Willingness to work shifts, weekends, and public holidays

Personal Attributes:

Polite, professional, and patient demeanor Strong interpersonal skills Attention to detail and accuracy Service-oriented with a positive attitude
Job Types: Full-time, Permanent