Job Description

Job Category: Hotel-Front Office
:
InterContinental Abu Dhabi is one of the city's premier luxury hotels, offering a perfect blend of world-class service, modern amenities, and exceptional guest experiences. We are committed to creating memorable moments for our guests and are seeking dynamic, customer-focused individuals to join our talented team.
We are looking for a dedicated and personable Telephone Operator to join our Front Office team. As the first point of contact for our guests over the phone, you will play a key role in creating a welcoming atmosphere, providing exceptional customer service, and ensuring smooth communication between departments and guests.
A little taste of your day-to-day:
Every day is different, but you'll mostly do:

• Answering all incoming calls promptly and professionally.
• Directing calls to the appropriate department or guest room.
• Assisting guests with information, reservations, or any inquiries.
• Taking and delivering accurate messages to guests.
• Maintaining the telephone directory and updating guest information as required.
• Supporting guests with any special requests or services.
• Ensuring smooth communication between departments, guests, and team members.
• Handling any emergencies or urgent situations in accordance with hotel procedures.
• Providing guests with additional assistance when required, including wake-up calls, room service requests, and other guest services.
• Keeping a record of all phone calls, requests, and actions taken during shifts.
• Assisting with any administrative tasks related to the Front Office, including handling guest billing and internal communication.

What we need from you:

• Previous experience in a telephone operator or customer service role is preferred.
• Excellent verbal communication skills in English (additional languages are a plus).
• Ability to handle multiple tasks with a calm and professional demeanor.
• Strong interpersonal and organizational skills.
• Positive attitude, attention to detail, and a passion for delivering high-quality guest service.
• Knowledge of hotel operations and systems is an advantage.
• Flexibility to work shifts, weekends, and holidays as required.

What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.

Skills Required