Job Description

Job Overview: To provide technical support for desktops, network troubleshooting, site service installations for McDermott and its Joint Venture partners. To coordinate, manage, and implement deployment of technology and applications solutions as assigned by IT Management Key Tasks and Responsibilities: Adheres to and enforces help service procedures & responds to assigned trouble tickets Interfaces with hardware, software and facility vendors to ensure the timely and quality delivery of preventive and reactive maintenance Knowledge of various technologies (Windows 10, Windows 7, MS O365, Active Directory, Cisco UCS, Mobile Device Management, Cyber Security, Networking and Connectivity, Server Support, Infrastructure Projects). Offer timely technical support install and maintain computer systems and networks aiming for the highest functionality Proactively ensure the highest levels of systems and infrastructure availability & provide 2nd and 3rd level support as and when required Provide orientation and guidance to users on how to operate new software and computer equipment Escalates complex issues to the respective system and administrators Help Asset MGMT team to track all end user computing equipment from receipt through disposal. Identify computer or network equipment shortages and place orders Effectively communicate to multiple levels of the organizations including SMEs (Subject Matter Experts) and Principal Technologists Organize and schedule upgrades and maintenance without deterring others from completing their work Participates in end user computing projects, and participates in development and technical services project as requested Essential Qualifications and Education: Engineering Degree in Computer Science or equivalent Must be able to work in a high-pressure environment to help provide consistently high-quality service and support to end users Expected to be available for off-hours support when necessary, such as participating in 24/7 support rotations or planned moves, adds and changes. Technicians also are expected to collaborate with peers to develop best practices and foster the continuous improvement of IT service and support Experience in end user training is an added advantage. ITIL Basic Certification Microsoft Certification (MCSE / MCITP / etc) Cisco Certification (CCNA / etc) A minimum 6 years' experience in a large Desktop Support environment Prior experience in providing IT support across Microsoft operating environment, supporting desktop and server hardware, as well as Microsoft office suite and various engineering applications. Must be familiar with and have experience using McAfee DLP and other end-point protection tools Must be familiar with and have experience with LAN/Network devices Must be familiar with and have experience with Conferencing Devices Must be familiar with and have experience with Voice/Telecommunications Devices Company Overview and Core Values: McDermott is a premier, fully-integrated provider of technology, engineering and construction solutions to the energy industry. For more than a century, customers have trusted McDermott to design and build end-to-end infrastructure and technology solutions--from the wellhead to the storage tank--to transport and transform oil and gas into the products the world needs today. At McDermott, we hold all employees accountable to follow our 5 core values. Integrity - we maintain a firm adherence to legal and ethical conduct. One Team - we are one company, where everyone is equally important. Go Beyond - we seek courageous and creative solutions. Well-Being - we promote all forms of well-being. Commitment - we are reliable and dependable in delivering quality solutions. Schedule: Full-time