Job Description

Job Responsibilities:

• Directly handle all customer concerns and issues in implementation and support after the contract has been signed.
• Planning and coordinating internally together with the Technical and Sales Team.
• Attend client meetings together with Sales team for technical support matter.
• Provide coordination on implementation and support needs of the customer.
• Data Encoding in the system during implementation.
• Provide documentation and minutes of every meeting with clients or any documentation as per required by the client.
• Provide remote and on-site support including email, phone call and online chat to clients.

Job Requirement:

• Bachelor's Degree either in Business Administration, Computer Engineering, Accountancy or Information Technology.
• At least 1 - 2 years of experience in Project Coordination, Implementation and Management covering the cycle from contract signing until after sales support.
• At least 1 - 2 years experience in an ERP system or Accounting software.Knowledgeable in Microsoft Office applications and other technology platform.
• Knowledge in Accounting is a must.
• Should have an effective and strong communication skills in English, other language spoken is an advantage.
• Should have professional courtesy and business ethics in every dealings.
• Should be confident and highly motivated.
• Must be comfortable with going to multiple customer sites/locations.
• Must be willing to work from home in shifts for remote support.
• Any nationality can apply.

Job Type: Full-time Salary: From AED2,000.00 per month Experience:

• Customer Support: 1 year (Preferred)
• ERP software: 2 years (Required)
• Restaurant POS software: 2 years (Required)