Job Requisition ID: 157528

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group\'s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

Are you a skilled technician with a passion for industrial equipment? We\'re seeking an experienced Industrial Products Service Technician to take on the responsibility of servicing, overhauling, and troubleshooting a range of Ingersoll Rand brand equipment, including Air Winches, Man Riders, Hoists, Tools, and BOP Hoists.

What you will do:

• Revenue and Contribution: Contribute to achieving Service Labor and Total Service Revenue targets.
• Product Knowledge: Possess adequate knowledge of Ingersoll-Rand pneumatic Tools, Hoists, and Winches, with a focus on troubleshooting Air Winches. Demonstrate proficiency in the mechanical aspects of the products.
• On-Site Work: Be prepared to work on end users\' sites and in field settings.
• Service & Team Support: Embrace a positive attitude and actively collaborate with the team, serving as a key team member. Assist in service-related tasks and excel in report generation with strong English communication skills.
• Customer Care: Commit to delivering the highest level of customer care and aim to achieve Customer Satisfaction Index (CSI) objectives for service operations.

Required skills to be successful:

• Comprehensive Product Knowledge: Possess in-depth knowledge of various industrial products, with exceptional troubleshooting skills, particularly in Air Winches, Air Tuggers, Man Riders, Hoists, BOP Hoists, and related equipment.
• Strong Communication Skills: Effective communication in English is essential for interaction with team members, clients, and reporting.
• UAE Driving License (Advantageous): Having a UAE driving license is a plus, facilitating mobility and fieldwork.
• Team Player: Excel in teamwork, actively collaborate with colleagues, and contribute to a harmonious work environment.
• Continuous Self-Improvement: Maintain a commitment to ongoing learning and skill enhancement in the ever-evolving field of industrial products and services.
• Self-Motivated: Display a proactive and self-driven approach, taking individual initiative to solve problems and meet objectives.
• Customer-Service Oriented: Prioritize customer satisfaction, demonstrating a customer-focused approach in all service activities.
• Positive Attitude: Maintain a positive and professional attitude, promoting a constructive work atmosphere.

About the team:

Our Industrial Product Service Team is a dedicated group of professionals who thrive on collaboration and expertise. With a shared commitment to continuous learning and a customer-centric approach, we provide top-notch service across a range of industrial products. Our positive, can-do attitude and supportive work environment make our team a great place to learn, grow, and celebrate successes together. We welcome individuals who align with our values and are eager to join this dynamic, customer-focused, and skilled team.

What equips you for the role:

• Relevant Work Experience: You should have a minimum of 5 to 6 years of hands-on experience in the field, ideally with a reputable franchised dealer, distributor, or organization. This experience will provide you with the practical knowledge and problem-solving skills required for the role.
• Educational Background: A minimum diploma or bachelor\'s degree in Engineering from a government-recognized institute in the Mechanical, Electrical, or Electronics stream is essential. Your educational foundation will provide you with the technical expertise needed to understand and work with the industrial products we service.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world\'s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

Al-Futtaim