• Location: Sharjah
• Tenure : 6 Months
• Monthly salary AED7,000
• Experience: 3-5 years
• Driving license is a mandate
• Own car will be an advantage

MAJOR FUNCTIONS \xc2\xb7 Primary responsibility will be to handle support calls from employees of client and/or its various affiliate companies. \xc2\xb7 This includes hardware (laptops, desktops, smartphones, printers, etc.) and software (Operating System, Applications including but not limited to MS Office Suite, Mobile Apps, etc.) support. \xc2\xb7 Support Calls will be handled by phone, in person or remotely. All Support calls will have to be logged into the IT ticketing system and closed in a timely manner as per predefined SLAs. \xc2\xb7 Will provide Level 2/3 IT support to all users. \xc2\xb7 Will work closely with the Senior Systems Engineers and provide Administrative support on serverssuch as SharePoint, File servers, etc. when required. \xc2\xb7 Will handle the installation and configuration of servers and server applications in conjunction with the Senior Systems Engineers when required. \xc2\xb7 Reports to the Manager, IT Infrastructure. ESSENTIAL FUNCTIONS 1. Respond to requests for technical assistance from users within the organization in person, via phone or remotely. 2. Diagnose and resolve technical hardware and software issues. 3. Identify and escalate situations as required. 4. Perform routine hardware and software installations on desktops, laptops and/or smartphones. 5. Troubleshoot Email related issues on client devices. 6. Provide Level 2/3 IT support for all users. 7. Provide prompt and quick service to users. 8. Provide orientation on IT products and technologies in use in the organization to new staff. 9. Provide Support and assistant to System Engineers and IT Managers when required in setting up or troubleshooting servers and/or server applications. Bachelor\xe2\x80\x99s degree in Information Technology or equivalent discipline \xc2\xb7 Additional Microsoft certifications such as Microsoft Modern Desktop, Microsoft Office Specialist, A+, etc. will be an advantage. \xc2\xb7 Experience with Microsoft Office365 will be an advantage. Job Type: Contract Salary: AED7,000.00 per month