International Payment Services B.S.C

Respond to client inquiries concerning a variety of software products; documenting every customer inquiry and service request.Provide Tier 1 resolution to incidents which impact system availability, functionality, or performance.Interpret, evaluate, and resolve/troubleshoot, Tier 1 inquiries pertaining to the functional operation…

Evaluate the organization technical design versus business operating model processes or systems, assessing the business model or its integration withtechnologyUndertake the traceability matrix across all systems / vendor so linkingsystem to business process, to delivery plan to customer journeyPayment expertise…