Provide a professional first technical point of contact for the customer Diagnose fault-related cases by effectively utilising software diagnostics and other network/product utility programs. Provide updates as needed to the customer in order to meet performance objectives. Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process Perform technical escalations in line with company procedure. Monitor systems, customer networks and products, and deal with alerts and events as appropriate. Liase and refer issues to correct/relevant entities e.g. other GCSC’s, PTT, IOC and other Vendors as appropriate. Undertake any other reasonable task as assigned. Ability to build relationships with peer and management levels both with clients and the company management Proactive, self motivated and determined attitude. A determination to process tasks according to pre-defined processes is essential
About you
Engineering degree (B.Sc.) and up-to 1 year relevant technical experience. Excellent customer skills as well as interpersonal and communication skills Good time management, and organizational skills. Ability to work under pressure and deal with multiple tasks. Cisco certificate (CCNA) is a plus Problem solving skills Proficient in English
Additional information
Orange Business Services, Egypt MSC, is located at City Stars Complex at the heart of one of the biggest shopping malls in Cairo. We are a Global organization with exposure to customers of diverse nationalities & backgrounds. Orange aims to be recognized as an employer of choice by and not limited to being an ethical & socially responsible employer, offering career & development opportunities, providing a positive quality of life at work, and recognizing & rewarding our people for individual & collective contributions to our success. Our benefits include supporting our people with the highest level of medical & life insurance to them, their spouses, & children while having a strong network to discounted rates at a number of providers.
Department
Customer Services & Operations
Contract
Regular
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.