Technical Support Engineer
Abu Dhabi, United Arab Emirates
Job Description
Overview:
About the Company:
G42 is an Abu Dhabi based artificial intelligence and cloud computing company with a global footprint delivering holistic and scalable AI solutions to a variety of commercial and government clients. The Group\xe2\x80\x99s business operations cover a wide range of industry verticals including Healthcare, Government, Smart City & Smart Mobility, Oil & Gas, Fintech, Geospatial, Aviation, Cloud Computing, Big Data Analytics and Sports.
Global Valley is a G42 Business Unit; a joint venture between G42 and Viola , Israel\xe2\x80\x99s largest tech investment group with more than USD 4 billion in investments. Global Valley is offering highly skilled tech Talent-as-a-Service (TaaS), covering the entire lifecycle from initial demand identification to recruiting, managing and developing employees. Global Valley provides a one stop shop offering through an approach that not only aims to channel top tech workers to global businesses to fuel their growth and address demand shifts, but also to support both talent and organizations through a reliable and efficient talent management framework, driven by exceptional service and care. For talent, it\xe2\x80\x99s a career enabling, secure, tax free hub provides opportunities to work with some of the most dynamic companies in the region and beyond.
ThetaRay is the leading provider of AI-based Big Data analytics.
G42 is an Abu Dhabi based artificial intelligence and cloud computing company with a global footprint delivering holistic and scalable AI solutions to a variety of commercial and government clients. The Group\xe2\x80\x99s business operations cover a wide range of industry verticals including Healthcare, Government, Smart City & Smart Mobility, Oil & Gas, Fintech, Geospatial, Aviation, Cloud Computing, Big Data Analytics and Sports.
Global Valley is a G42 Business Unit; a joint venture between G42 and Viola , Israel\xe2\x80\x99s largest tech investment group with more than USD 4 billion in investments. Global Valley is offering highly skilled tech Talent-as-a-Service (TaaS), covering the entire lifecycle from initial demand identification to recruiting, managing and developing employees. Global Valley provides a one stop shop offering through an approach that not only aims to channel top tech workers to global businesses to fuel their growth and address demand shifts, but also to support both talent and organizations through a reliable and efficient talent management framework, driven by exceptional service and care. For talent, it\xe2\x80\x99s a career enabling, secure, tax free hub provides opportunities to work with some of the most dynamic companies in the region and beyond.
ThetaRay is the leading provider of AI-based Big Data analytics.
We are dedicated to helping financial organizations combat financial crimes through money laundering and facilitating malicious crimes such as terrorist financing, narco-trafficking, and human trafficking which negatively impact the global economy.
Our Unsupervised and Semi-Supervised Intuitive AI solutions enable clients to manage risk, detect money laundering schemes, uncover operational issues, and reveal valuable new growth opportunities. Responsibilities:
Responsibilities:
- Support our customers during the onboarding, implementation, and production phases.
- Manage production systems, including periodic updates and patches.
- Provide expert-level technical support for our products.
- Analyze, diagnose, debug and solve complex customer issues.
- Take ownership of escalations and drive towards resolution.
- Become a product expert for customers and stay up-to-date on new features.
Requirements:
Soft skills:
- 3+ years in a Technical Support/SysAdmin on Linux environment and networking
- 1+ years hands on experience with K8s based deployments
- Experience with scripting languages like Python and Bash.
- Experience with automation/configuration management including Ansible, Terraform, Helm.
- Technical Advantages:
- Familiarity with deploying cloud base Kubernetes applications over one of these flavors:
- Rancher
- Ms-Azure AKS
- RedHat OpenShift
- Familiarity with Docker-swarm orchestration - advantage.
- Knowledge of security concepts and standards for cloud base services (SaaS)
Soft skills:
- Customer-facing, hands-on, problem-solver character.
- Strong analytical and troubleshooting skills.
- Strong verbal and written communication skills, and excellent social skills.
- Strong verbal and written communication skills in English - a MUST.
- Ability to work independently and in a team environment.
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Job Detail
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Job IdJD1533414
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned