Job Description

To provide effective IT support to the employees of BPTC, ensuring that all issues are resolved in a

timely manner and that all IT administration is completed efficiently.

Install, upgrade, support and troubleshoot Enterprise Applications hosted on

Windows/Linux servers and advance, this will also include cloud-based servers.

Installs, modifies and makes minor repairs to computer hardware and software systems.

Install, upgrade, support and troubleshoot any bespoke and highly customized applications as used by any division of the company.

Tests compatibility of new programs with existing ones.

Support in installing, troubleshooting and analyzing the ITS devices of the bus.

Maximizes IT systems capabilities by studying technical applications and making recommendations

Evaluates vendor-supplied hardware/software by studying user objectives and testing software compatibility with existing hardware and programs.

Requesting and coordinating vendor support.

Troubleshooting network connectivity in a LAN/WAN environment. Helps design and implement networks

Carries out software, network, and database performance tuning.

Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.

Consults with users to determine appropriate hardware and software needs and assists in placing order

Ensure end-user devices interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, administrative systems and other authorized peripheral equipment

Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages

Provide off-site support when required.

Flexible to work anytime or shift based on the needs of the organization work.

Responsible for asset management

Develop a sound understanding of IT operations and related applications and IT systems as well as business-related processes and procedures. Fully engage in continuous personal development (CPD) to keep up to date with new technologies employed by the company.

Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices, policy and procedures.

Requirements

Associate degree in Computer Science or Management Information Systems (MIS)

Previous working experience in IT support or similar role a minimum of 2yrs

An ITIL qualification is preferable however a sound understanding of the ITIL foundation is essential