Product Support Analyst
Manama, Bahrain
Job Description
Job Title: Product Support Analyst
Location: Manama, Al Manamah, BH
Remote Options (if applicable):
Req ID: 59581 Job Family: Contact Center Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey!
Every day we assist Travel Agencies around the world to solve issues related to the Sabre GDS and Sabre Red 360. We analyze problems, recommend solutions to Travel Agents, and collaborate with internal teams and airlines directly. We do this for partners all over the world!
Product Support is a modern organization focused on customers and building good relations with Sabre business partners. Our employees are a truly global, multicultural team.
You will provide our clients (travel agents) with awesome customer service and will play a key part in building long-lasting relationships with them. This includes responding to their inquiries, analyzing problems using diagnostic tools, and recommending solutions to customer application questions. We provide technical support for Sabre Products via phone, callback, chat, and email.
Great place to work. Great place to grow!
For fresh graduates and those with years of experience.
For people interested in technology and for those with expertise in tourism.
We provide multi-skilled, multilingual, cross-functional support to our business partners.
Disclaimer: The duties and responsibilities described above is not a comprehensive list and additional tasks may be assigned to the employee from time to time. The scope of the job may change as necessitated by business requirements.
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
Join our life community at Sabre by following us on Twitter, Facebook and LinkedIn
#LI-HK1 #LI-Onsite
Job Segment: Help Desk, Information Technology, Technical Support, Consulting, Technology
Every day we assist Travel Agencies around the world to solve issues related to the Sabre GDS and Sabre Red 360. We analyze problems, recommend solutions to Travel Agents, and collaborate with internal teams and airlines directly. We do this for partners all over the world!
Product Support is a modern organization focused on customers and building good relations with Sabre business partners. Our employees are a truly global, multicultural team.
You will provide our clients (travel agents) with awesome customer service and will play a key part in building long-lasting relationships with them. This includes responding to their inquiries, analyzing problems using diagnostic tools, and recommending solutions to customer application questions. We provide technical support for Sabre Products via phone, callback, chat, and email.
Great place to work. Great place to grow!
For fresh graduates and those with years of experience.
For people interested in technology and for those with expertise in tourism.
We provide multi-skilled, multilingual, cross-functional support to our business partners.
Job Requirements
- Working experience of at least 12 months at an airline or a travel agency using the Sabre system or any other GDS (Amadeus or Galileo)
- Professional fluency in written and spoken English & Arabic.
- Preferred additional language skill (Urdu)
- Ability to analyze and identify key problems and make decisions to solve issues
- Excellent interpersonal and teamwork skills
- Ability to provide customer support using available contact channels: phone, email, chat
- Excellent computer skills
- Knowledge of Microsoft Windows OS, knowledge of MAC OS will be valued
- Ability to extend knowledge in the area of new technologies
Disclaimer: The duties and responsibilities described above is not a comprehensive list and additional tasks may be assigned to the employee from time to time. The scope of the job may change as necessitated by business requirements.
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
Join our life community at Sabre by following us on Twitter, Facebook and LinkedIn
#LI-HK1 #LI-Onsite
Job Segment: Help Desk, Information Technology, Technical Support, Consulting, Technology
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Job Detail
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Job IdJD1404884
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationManama, Bahrain
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EducationNot mentioned