We are hiring a Technical Sales Manager to join our Refining Technologies business based in Dubai Technical Sales Manager will be responsible for managing assigned customer accounts to deliver the sales targets for the territory for Hydroprocessing & FCC business. Develop and manage account strategies, in line with company\'s objectives. Respond to and service customer technical requirements and provide the needed assistance. Liaise with internal functions and business leaders to address day-to-day business issues as they arise.
Responsibilities (1 of 2)
Identify customer\'s technology requirements/needs and translate this into successful business opportunities
Establish strong relationships with key stake holders at customer site and use these to drive a successful sales process
Develops strategies to improve Grace\'s wealth position with each customer at the local level
Coordinate activities of the wider Hydroprocessing & FCC business teams to fulfill the steps necessary to successfully win competitive tenders
Maintain customer satisfaction by coordinating the resources of Hydroprocessing /FCC to provide effective customer service
Make sure customers extract maximum value from the utilization of Hydroprocessing / FCC technologies
Track Refining Industry Market evolution in the Region and identify key business drivers influencing Hydroprocessing / FCC Sales and translate these into winning strategies
Design and keep updated detailed Customer Strategies, constituted by specific Customer Profiles and Target Accounts Plans
Disciplined reporting and regular update of the Hydroprocessing / FCC Sales Management and CRM / SFDC System .
Provide innovative ideas to create new and modified products and services to serve our customers better
Providing input to the regional strategic direction for the business unit including specific objectives and metrics for growth and profitability
Provide timely reports to stakeholders on key activities including but not limited to customer site activity, forecasts, volumes, market trends and competitor activities
Work in close interaction with the Sales Directors on regional initiatives pertaining to the reliability improvements of the customers Hydroprocessing assets
Responsibilities (2 of 2)
Work in close interaction with the Sales Directors on regional initiatives pertaining to the reliability improvements of the customers Hydroprocessing assets
Participate in the direction for product development, timetables and technical programs necessary to support existing product lines in your region in close interaction with global R & D strategy
Assists in departmental day-to-day tasks, projects and assignments as necessary
Complying with all internal and external safety regulations pertaining to environmental protection and occupational & traffic safety according to the GRACE EHS system and ensuring that the staff assigned to the executives receive up-to-date training; directly pointing out and stopping identified mistakes or wrong behavior.
Required Qualifications
Graduate Engineering Degree in Chemical Engineering. Advanced degree (MS or MBA) helpful but not required.
Minimum 10 years of professional experience in the process industry, of which key experiences must include
Hydroprocessing & Fluid Catalytic Cracking (FCC) operations/ Process Engineering role
Account Management/Sales experience
Preferred Qualifications
Written and spoken fluency in English. Speaking Arabic is a plus
Is proficient using of MS Office, MS Outlook, MS Project
Self-starter
Ability to summarize, present and explain performance data in great detail, if required, based on sophisticated technical knowhow, especially around Hydroprocessing and FCC units.
Knowledge of heterogeneous catalysis, alumina or zeolites
First professional experience with process engineering in a refinery on the FCC or other process areas
The position (based in UAE involves travel, primarily in Middle East and larger occasionally across EMEA region
Must be a team player, driven by pronounced customer-orientation and enjoy working in a multi-cultural environment