Job Description

Role Purpose

Providing in-depth technical support to our customers and System Partners. Providing training on Hochiki products. Arranging the technical documents required for product approvals, wherever necessary. Providing technical compliance wherever necessary. Preparing technical presentations for sales. Checking project specifications and drawings, and preparing compliance or deviations as applicable. Taking a customer-focused approach to supporting our products, showing a passion for developing Hochiki technology within the market.*

Who you'll report to

Head Of Sales

What you'll be doing:

Providing technical support to customers and System Partners via email, telephone and regular site visits within HME territories, ensuring a prompt and accurate resolution to any issues, followed up with a written report.*
Coordinating with local authorities to understand the requirements for product approvals as and when required.*
Coordinating with the HE and HA as applicable for arranging the documents required for product approvals.*
Helping the sales team with handling any technical matters like technical complaints, project specification compliances, technical presentations, etc.*
Specifying Hochiki in the end-user, consultant vendor list as required.*
Handling a few customers if required by the Head of Sales or Senior Management of Hochiki.*

Who you'll be working with:

Internal Departments, up to Director level*
Other Hochiki sites globally*
External Business, including suppliers, consultants and third parties*
Customers and system partners*

Person Specification

We are looking for individuals who are highly motivated and have a passion to contribute to the success of Hochiki. Our internal culture led by our core values are embedded across the business and help to define and shape our working relationships and how we aspire to behave on a daily basis. In addition to this, you will possess the following:

Qualifications

Essential: Degree or Diploma in Electrical or Electronics Engineering. Desirable: Knowledge of NFPA, EN and UAE Civil codes and standards.

Experience

Essential: Minimum 6 to 7 years of experience in the fire alarm industry. Desirable: Minimum 3 to 4 years of experience in the Middle East.

Knowledge

Essential: Proficiency in Microsoft Office Packages. Desirable: Experience of working with SAP and knowledge of the fire alarm system and emergency lighting system design, installation, commissioning and maintenance.

Technical skills

Essential: Understanding of Fire detection and Alarm system design, installation, programming, commissioning and maintenance. * Desirable: Working knowledge of fire detection and alarm system design, installation, panel programming, and commissioning.